Mgr Software Engineering - Payments

4 Days in the office from any of our locations in Pittsburgh, PA, Johnston RI, Dallas TX, Nashville TN, Short Hills NJ, Westwood or Medford MA, Phoenix AZ and couple other locations

Responsibilities 

As the Manager of Software Engineering, you will serve as a key contributor and leader in the space of technological innovation. As Manager, you will combine your technical expertise and strong leadership skills to spearhead a results-driven engineering operation. The dynamic workload will encompass both attribute enhancements and cutting-edge innovations.

The Manager of Software Engineering will be responsible for:

• Developing, managing and retaining a team of highly-inquisitive technologists, offering them both mentoring and coaching.

• Collaborating with architects, product managers and other technical or non-technical stakeholders to define design approaches that are aligned with the customer-centric product vision.

• Ensuring the best engineering and documentation practices are understood and followed.

• Coordinating with peers within the organization to ensure seamless integration of functional workflows.

• Ensuring successful incremental product releases while driving to deadlines and optimizing investments. Assuring quality through efficient management of team and resources. 

• Evaluating and limiting risk and vulnerabilities during the software development process by consistently employing industry best-practices.

• Manage technology budget tracking, spending reviews, forecasting, timesheet approvals, and contractor and vendor tracking; oversee capacity planning, resource allocation, hiring support, skill gaps, and workload balancing.
• Partner with L2 support, infrastructure, development, and operations teams on production incident triage, issue resolution, recovery planning, and root cause analysis.
• Owning the EPP (Enterprise Platform Payments) technology roadmap and delivery plans: aligning priorities with business objectives, tracking sprint, release, and go-live milestones, coordinating cross-program dependencies, and escalating delivery risks with mitigation plans.
• Serving as the primary coordination point across EPP teams, resolving blockers, coordinating implementation activities, and supporting daily issue, risk, and escalation reviews.
• Presenting bi-weekly technology updates to senior leadership on delivery health, readiness, production status, risks, budget concerns, and escalations.
• Supporting architecture and solution-design reviews and providing implementation guidance to architects and technical leads.
• Managing EPP environment availability, deployment schedules, refreshes, and conflicts across application, infrastructure, DevOps, and release-management teams.
• Governing mock testing, SIT, QA, command-center execution, and hypercare, including test-data preparation, defect remediation, go-live checklists, and readiness assessments.
• Overseeing remediation of Qualys, Wiz, Sonatype, and Fortify findings, ensuring clear ownership, meeting compliance deadlines, and reporting status to leadership.

Required Qualifications 

• 10+ years of hands-on software development experience with a proven record of successfully developing consumer-facing, reliable and scalable products

• 7+ years of relevant managerial experience, managing teams of technologists and engineers

• Excellent understanding of engineering software processes, methodologies (agile, waterfall, SCRUM and life-cycle), configuration management, release management and systems verification and test

• Mastery of multiple programming languages, including at least one front end framework (Angular/React/Vue), such as Python3, Java, JavaScript, Ruby, Golang, C, C++, etc. 

• AWS/AZURE/GCP experience, including managing sensitive assets

• Bash and Linux experience

• Experience with CICD pipeline (CircleCI, Jenkins, or equivalent)

• Strong communication (both oral and written) and interpersonal skills

Desired Qualifications

• 5+ years of experience in the financial services industry, developing solutions for consumer banking, portfolio management, trading, compliance or wealth management

• Understanding of banking system and custodial and consumer banking operations

• Comfortable navigating large corporate structure to ensure timely delivery of projects

• Knowledge of Zelle, RTP and ACH

Education and Certifications

• Required: Bachelor's degree in Software Engineering, Computer Science, Mathematics, Engineering or related discipline
• Preferred: Master's degree in Software Engineering, Computer Science or related discipline

Pay Transparency 

‌The salary range for this position is $180,000 – $231,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience..

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.