Operations Associate

We're building the AI-native ERP that will define private markets infrastructure. This isn't an AI wrapper slapped onto legacy software - we built a proprietary general ledger accounting system from the ground up, designed specifically for complex investment firms. As the system of record, we've earned the trust to bundle fund administration with tools that were previously fragmented: investor portals, AI-powered portfolio management, KPI collection, and more.

With AI, context is king. And Hanover Park has all the context on our customers.

In under a year, we've scaled to over $10 billion in assets under administration, serving investment firms and LPs that include top-5 banks and major endowments.

Stripe for payments. Ramp for expenses. Hanover Park for investments.

Our #1 objective is for Hanover Park customers to be raving fans. From the moment they sign a contract to the launch of their firm, we want that experience to be filled with magical moments.

You will be in charge of owning migration and implementation for the most complex investment firms from their legacy disconnected systems to Hanover Park's system of record.

WHAT YOU'LL DO

• Build and continuously improve core operational processes

• Collaborate with fund accountants and world-class engineers to ensure operational precision and exceptional service delivery

• Execute detailed quality control and reconciliation with historical customer financial reporting periods

• Troubleshoot issues, identify patterns, and provide data-driven recommendations for operational improvements

• Participate in customer onboarding and account management, ensuring best-in-class service

• 1-7 years of experience in fund accounting, fund administration, or investment operations, ideally supporting private equity, venture capital, private credit, or other alternative investment vehicles

• Deep understanding of fund structures, capital calls & distributions, NAV calculations, and financial reporting across periods

• CPA preferred but not required - candidates with strong practical fund accounting experience are equally valued

• Proven ability to thrive in fast-paced, ambiguous, high-growth environments with minimal process and high ownership

• Strong analytical skills with exceptional attention to detail, especially around reconciliations and historical data accuracy