Operations Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As the Build Operations Lead, you’ll make Build run as one business instead of a set of one-off projects. You’ll own how new clients and projects come into the Build Principal Model, how they’re set up in our systems, and how delivery is governed, reported and improved.

You’ll work with the Build Business Leader, Sourcing, Finance and HSSE leads to turn the Build model into playbooks, templates and routines that teams can repeat across clients. You’ll report to  the PDs Dedicated Operations leader and work with PDS Platform, Technology, HR, Legal, Finance and the account teams.

• Run Build’s operating cadence: governance forums, monthly operations reviews, the reporting calendar and action tracking for Build leadership and clients.

• Own the intake path for new Build work. Support classification and routing of incoming projects across delivery models, and set up clients, projects and users in the necessary technology platforms.

• Coordinate with PDS teams where Build and variable/dedicated projects work side by side, ensuring proper transition of program ownership, hand-off and communication.

• Maintain Build playbooks, RACIs, templates and delivery plans so every project follows one standard, with client-specific requirements layered in on purpose.

• Lead data quality and document control: folder structures, naming, version control, system-of-record accuracy and audit readiness.

• Produce decision-ready reporting for Build leadership and clients covering program operations, cost, risk, HSSE and quality.

• Manage the Build risk and lessons learned process, and feed what the teams learn back into playbooks and templates.

• Plan staffing and onboarding with HR and Talent Acquisition, including onboarding plans for new Build team members and Blueprint (JBS) support.

• Drive adoption of Ingenious through training, user feedback, access approvals and license procurement.

• Partner with Finance lead on the Build P&L, headcount and utilization through regular reporting and creation of dashboards where needed.

• Run client satisfaction surveys and follow through on the actions they raise.

• Find process gaps, fix them, and make account set-up faster each time.

• Bachelor’s degree from an accredited institution.

• 8+ years of operations, program management or PMO experience in construction, real estate or professional services, with growing scope and responsibility.

• Experience building and running repeatable processes, playbooks and governance across multiple teams or clients.

• Strong interpersonal skills, with the ability to work effectively with executive-level internal and external clients, in person and remotely.

• Familiarity with JLL’s financial systems and business line reporting, with the ability to brief executives and clients on financial performance clearly and directly.

• Proficiency with Microsoft Office, SharePoint and reporting or business intelligence tools.

• Sound judgment and discretion with confidential information, and comfort making independent decisions.

• Ability to work in a matrixed organization and bring clarity to an offering that’s still taking shape.

• 3+ years of people management experience.

• Experience standing up a new service line or onboarding new client accounts.

• Experience with project management platforms such as Ingenious and project controls tools such as e-Builder.

• Knowledge of design, construction or commercial real estate practices.

• PMP or an equivalent certification.

• Advanced proficiency in business intelligence and analytics platforms.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.