Company Description:

Quartet is a platform that makes it easier for people to get the best mental health care for them. Our technology and services reach people who need care, connect them to the right care, track the quality of their care, and support their care journeys. Backed by $160.5MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, and Echo Health Ventures, Quartet partners with health insurance plans and health systems in 32 states across the country to help people get the care they need.

We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge and actively encourage applicants of all backgrounds to apply.

About the team & Opportunity:

The Quartet Application Support Team deals directly with internal customers to assist in resolving issues while striving to build and maintain strong customer relations and partnerships. The App Support Analyst will provide application support and optimization. The ideal candidate must be able to solve problems by analyzing business issues/requirements, analyzing workflows and synthesizing key messages, and have excellent verbal and written communication skills.

Accountabilities:

• Troubleshooting, testing and coordinating to resolve issues while providing status to internal clients on a timely basis with limited supervision
• Documenting internal processes and/or business knowledge
• Reviewing the progress of and evaluating efficiency of issue resolutions
• Cultivating and leveraging cultural awareness to sponsor solutions
• Empowering internal customers with self service information dissemination
• Maintaining compliance with given support SLA’s

Minimum Qualifications:

• 2-3 years of application support experience
• Analytical Mindset
• Great Communication Skills
• Patience & Empathy
• Technical Troubleshooting/Problem Solving Skills

Preferred Qualifications:

• Salesforce Experience
• Healthcare Experience

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Have someone to refer? Email [email protected] to submit their details to us.