Bilingual (Spanish) Collections Associate - Remote in FL, TX, OH, KS, UT, NM, or ID at Bread

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Bread is a FinTech company that aims to transform the way the world shops online by providing a best-in-class consumer experience for financing. Bread was started in 2014 and has experienced explosive growth to date. Our technology, coupled with intelligent, responsive service, is what makes merchants choose to partner with Bread. A big part of what has made us successful has been our relentless commitment to hiring the absolute best people. We are a division of Alliance Data. 

Bread is looking for a Collections Associate to join our growing Customer Operations Center. We are looking for a Bilingual (Spanish-speaking) Collections Associates who will report to the Collections Team Leader and will be responsible for assisting customers who have fallen behind on their payments and help them become current.

This is a remote role and candidates will need to be based in Florida, Texas, Ohio, Utah, Kansas, New Mexico, or Idaho. 

Your role at Bread:

  • Contact customers via telephone and make arrangements to bring the account current while complying with internal policy and procedures
  • Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current
  • Document all interactions with 100% data integrity in the appropriate CRM system
  • Identify opportunities to improve the collection processes on behalf of our bank partner and share with the rest of the business
  • Investigate, research, and track consumer information using online skip tracing tools
  • Operate in a goal-oriented environment, achieving individual and team performance targets
  • Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
  • Perform other functions as assigned by management

Must have:

  • 1-3 years experience in call center collections
  • Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)
  • Excellent negotiation and problem-solving skills
  • Passionate about helping people
  • Experience in a metrics-driven environment
  • Availability to work a full-time flexible schedule including evenings and weekends
  • High School Diploma or equivalent required

Nice To Have:

  • Bilingual in Spanish
  • Knowledge of the e-commerce and payments landscape
  • Financial Services experience
  • Collections Software (Katabat) experience
  • Experience working with an auto dialer
  • First party collections experience strongly preferred
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
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    • IllustratorDesign
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    • ConfluenceManagement
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    • TrelloManagement
    • HubSpotCRM
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    • MailChimpEmail
    • DatanyzeLead Gen

Location

In the heart of the Flatiron district in between both Madison Square Park and Union Square Park.

An Insider's view of Bread

What are some social events your company does?

We love celebrating all that we can from our monthly happy hours, DI&B events to our summer/winter holiday parties. Our team is extremely thoughtful about how we gather together to ensure everyone is excited about and included in all we do. It fosters collaboration in a more strategic yet relaxed way which helps build relationships.

Britney

Head of Employee Engagement

What projects are you most excited about?

A typical day at Bread is different depending on the engineer. While some engineers enjoy more autonomy, I enjoy collaborating on projects with other engineers and coming up with great solutions together. We strike a balance between stability and innovation through code reviews and guest lectures. I feel supported in my career growth here at Bread.

John

Software Engineer

How does the company support your career growth?

Bread encourages us to empower ourselves from the very start of our careers by offering every employee a stipend to seek educational resources and support. If you envision a role we don’t currently offer, or aspire to transition internally, we aim to give you the tools needed to meet your goal.

Gaby

Recruiting Coordinator

How do you collaborate with other teams in the company?

One of the great things about working at Bread is the cross-functional collaboration with other teams. As an integrations engineer, I have not only learned how to intentionally build a product in a thoughtful manner from the Engineering and Product teams, but also how to be effective in a client facing role from our Sales and Success teams.

Wei

Integrations Engineer

What are Bread Perks + Benefits

Bread Benefits Overview

100% Paid Health, Dental & Vision
Stock Options
Flexible Vacation Policy
Team Events
Weekly Lunches
Learning & Development stipend
Bi-monthly Yoga
Bi-monthly chair massage
Life events and milestone celebrations

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We have in office yoga once a week!
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Bread sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Bread offers employees professional development opportunities like annual individual budget for training, the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Bread hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $$$ annually for continuing education.
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