Bilingual User Support Specialist (German-Speaking) - Full Time (Remote) at Noom

| Greater NYC Area
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Are you an all-around people person who enjoys problem-solving? Are you looking for an exciting, fast-paced career at an NYC start-up?

Noom is a mobile health technology company creating programs with a human coach that tackle chronic and pre-chronic conditions. We're backed by Sequoia Capital, RRE and other strong VC's, and have made the world's #1 top-grossing Android fitness app. We have a number of programs in our portfolio, including chronic and pre-chronic curriculums, and are building out our support team to sustain the new wave of growth for our startup. This is where you come in…

Our User Support Specialist will work with our growing Support Team, helping users utilize the app effectively and represent their wants/needs to the rest of our internal teams.

At Noom, we expect every user that reaches out to us to be treated as a member of the Noomily. Our clients entrust us with one of their most valuable assets (their health) which is why it’s so important to us that their experience is impeccable!

Responsibilities include:

  • Responding to customer-submitted email requests with TLC and in a timely manner
  • Troubleshoot and be able to walk users through every step of the app
  • Proactively learn latest product changes and be aware of bugs
  • Communicate bugs to the appropriate internal stakeholder
  • Must be available at least 40 hours per week

Skills you need:

  • Bilingual German
  • Well-versed in German/DACH region culture
  • Native German speaker is a PLUS
  • Strong people skills
  • Well-spoken
  • Ability to learn quickly and think critically to solve user issues
  • Must be able to handle large volume of tickets per day
  • Pleasant, positive influence on others
  • Excellent writing skills (think: thorough, organized)
  • Fast typist
  • Ability to work well in an open, collaborative team environment
  • Ability to work in fast-paced ever-changing environment
  • Experience working for a startup is a plus
  • Technologically inclined, SQL understanding plus

Personality Traits

  • Empathetic
  • Keeps cool under pressure
  • Detail oriented
  • Takes initiative
  • Personable
  • Optimistic
  • Organized
  • Responsible
  • Hard worker

 Why Noom?

We are building the company we want to work for, and we can promise you a great environment where everyone is constantly learning and pushing each other. 

To apply:

Bitte sende uns eine kurze Begründung, warum du für diese Rolle gut geeignet bist. 

NOTE: This is a Full-Time Hourly "REMOTE" opportunity. Therefore the benefits will have a slight variation from the Full Time Regular benefits and perks posted on the Noom Career page.


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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
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    • SqlLanguages
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    • jQueryLibraries
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    • ParseLibraries
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    • AngularJSFrameworks
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    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
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    • JIRAManagement

Location

229 W 28th Street, New York , NY 10001

An Insider's view of Noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

How does the company support your career growth?

At Noom, there’s a ton of appetite for letting hard workers who are doing well in their current role expand their scope to completely new areas. When I started, my background was solely in paid digital advertising. Since then, I’ve been able to expand well beyond that scope to work on podcasts, TV, email marketing, and more.

Maddy

Director of Growth Marketing

What are Noom Perks + Benefits

Noom Benefits Overview

Helping others live healthier lives requires us to prioritize our lives, too. On day 1, you’ll have access to our comprehensive medical, dental, and vision plans. We'll also set you up with company equity and a 401(k) so you can plan for today and the future. Outside of our standard benefits, we cover 100% of counseling services through our partner BetterHelp, provide health & wellness stipends, and offer a wide range of fitness classes and wellness sessions led by members of the Noomily.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We believe that your work and wellbeing are products of your environment. That’s why we follow a hybrid work model that allows you to work wherever you feel happy and most productive. We’re constantly finding ways to make sure you feel a sense of belonging no matter where you are. From live music performances and game nights to cooking classes and (virtual) trips to Paris, our teams meet regularly to form connections beyond the day-to-day.

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