Are you an all-around people person who enjoys problem-solving? Are you looking for an exciting, fast-paced career at an NYC start-up?

Noom is a mobile health technology company creating programs with a human coach that tackle chronic and pre-chronic conditions. We're backed by Sequoia Capital, RRE and other strong VC's, and have made the world's #1 top-grossing Android fitness app. We have a number of programs in our portfolio, including chronic and pre-chronic curriculums, and are building out our support team to sustain the new wave of growth for our startup. This is where you come in…

Our User Support Specialist will work with our growing Support Team, helping users utilize the app effectively and represent their wants/needs to the rest of our internal teams.

At Noom, we expect every user that reaches out to us to be treated as a member of the Noomily. Our clients entrust us with one of their most valuable assets (their health) which is why it’s so important to us that their experience is impeccable!

Responsibilities include:

• Responding to customer-submitted email requests with TLC and in a timely manner
• Troubleshoot and be able to walk users through every step of the app
• Proactively learn latest product changes and be aware of bugs
• Communicate bugs to the appropriate internal stakeholder
• Must be available at least 40 hours per week

Skills you need:

• Bilingual German
• Well-versed in German/DACH region culture
• Native German speaker is a PLUS
• Strong people skills
• Well-spoken
• Ability to learn quickly and think critically to solve user issues
• Must be able to handle large volume of tickets per day
• Pleasant, positive influence on others
• Excellent writing skills (think: thorough, organized)
• Fast typist
• Ability to work well in an open, collaborative team environment
• Ability to work in fast-paced ever-changing environment
• Experience working for a startup is a plus
• Technologically inclined, SQL understanding plus

Personality Traits

• Empathetic
• Keeps cool under pressure
• Detail oriented
• Takes initiative
• Personable
• Optimistic
• Organized
• Responsible
• Hard worker

 Why Noom?

We are building the company we want to work for, and we can promise you a great environment where everyone is constantly learning and pushing each other. 

To apply:

Bitte sende uns eine kurze Begründung, warum du für diese Rolle gut geeignet bist. 

NOTE: This is a Full-Time Hourly "REMOTE" opportunity. Therefore the benefits will have a slight variation from the Full Time Regular benefits and perks posted on the Noom Career page.