Skillshare
Skillshare is an online learning community for creatives.
New York, NY

Content Moderation Manager

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

As Skillshare’s Content Moderation Manager, you’ll work closely with our Platform Operations team to develop and manage our moderation operations across the platform. You’ll help shape the playbook for how we moderate content in classes and throughout the community, and manage the training, development, and day-to-day for a growing team of remote moderation agents. We’ll look to your operational mindset and natural coaching skills to ensure our moderation efforts are set up to scale with efficiency and quality top of mind

The ideal candidate for this role has prior experience providing exceptional support in a customer-facing role (in either support, content moderation, or trust & safety), enjoys mentoring others, and is excited about building out new programs from the ground up that will help our team succeed.

What you'll do:

  • Track performance metrics (such as schedule adherence and productivity) and perform regular QA for a team of four remote moderation agents
  • Act as the point of escalation on complicated cases both with our moderation agents and across the Community & Operations department
  • Develop trainings for agents and disseminating ongoing updates around community and class guideline policy changes 
  • Iterate on and improve our ongoing class moderation operations, as well as develop a playbook for operations around moderation of other types of content and behavior on Skillshare beyond classes, working closely with our Trust & Safety team 
  • Lead ongoing audits of class content to ensure there is consistency in how our policies are enforced
  • Audit and improve our policies around guideline enforcement

Why we're excited about you:

  • You have previous experience in an in-house, customer-facing role with strong knowledge of content moderation and/or customer support on platforms with user generated content
  • You have exceptional analytical & operational skills – you’re able to build new processes from the ground up, in addition to improving those that exist
  • Your interpersonal & leadership skills shine through your ability to communicate clearly with a team and with agents on different levels
  • You’re proficient with Excel or other relevant BI tools (strongly preferred)
  • You’re familiar with Zendesk (strongly preferred)

Why you're excited about us:

  • Impact: Your work will shape how we moderate content across the platform as we scale, which has a direct impact on our community as well as our business.
  • Growth: You’ll have the opportunity to wear a lot of hats and take on more responsibility over time.
  • Our team: We have a passionate, talented team that is a lot of fun to work with.
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Flexibility: We believe that doing your best work means living a full life. That means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

About Skillshare:

Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. We are backed by Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.

Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as a top place to work by BuiltinNYCCrain’s, and Forbes, in addition to being one of the five best places to work for women by Bpeace, and a top-rated workplace for dads by Fatherly. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Our office is located in the heart of Flatiron (close proximity to 4,5,6,L,N,Q,R,W). The team loves exploring new lunch spots & taking coffee walks.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • SASSLanguages
    • jQueryLibraries
    • ReactLibraries
    • WebpackLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • YiiFrameworks
    • MySQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
Previous
Next

What are Skillshare Perks + Benefits

Skillshare Benefits Overview

At Skillshare, we strive to create an inclusive culture in which each person is compensated fairly, has robust learning and development opportunities, and feels supported in bringing their whole self to work. We also believe that doing your best work means living a full life – that means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
In addition to our social committee, we have dedicated Diversity & Affinity groups in which team members decide to come together around a shared identity or background.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We offer both short- and long-term disability insurance.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
Company Equity
Read more about how we think about equity compensation here: https://medium.com/swlh/a-no-b-s-guide-to-startup-stock-option-grants-526a8bc33c2b
Child Care & Parental Leave Benefits
Generous Parental Leave
Skillshare offers 14 paid weeks of paid parental leave to both birth-giving and non-birth-giving parent/s.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide catered lunch on Monday, Wednesday, and Friday each week.
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Skillshare creates professional development opportunities by offering an annual budget to attend external conferences, in addition to ongoing internal learning programming.
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

In addition to the above, we also offer a number of perks around flexibility – including the option between a 1-month bonus or sabbatical at your 3-year mark, and the ability to work remotely for up to a month from anywhere in the world when you've been on the team for one year.

An Insider's view of Skillshare

What’s the vibe like in the office?

We balance being both focused and flexible in our office. In this kind of fluid environment, we can seamlessly ease in and out of individual heads-down time to group sessions; from meditation to collaboration; from desk to the lounge. The vibe lends us the freedom to play to our strengths and value our differences in working styles.

Jenni

Senior Product Designer

How do you collaborate with other teams in the company?

Cross-team collaboration is frequent and organic at Skillshare; we foster a uniquely friendly atmosphere of openness and shared purpose. Through cross-team threads, project-based meetings, comments on RFC's, pull request reviews, Q&A sessions, and, of course, simple conversations, collaboration commonly happens across a table or across time zones.

Justin

Engineering Manager

How has your career grown since starting at the company?

Skillshare has supported my career growth and trajectory tremendously. I started here 3 years ago on the Community team, but after discovering a passion for coding, Skillshare provided me with a mentor and on the job time to learn. It's been two years since I switched careers, and I'm so grateful that I get to come in and keep learning every day.

Callan

Software Engineer

How do you make yourself accessible to the rest of the team?

As a management team, we strongly believe in making ourselves accessible. This includes: 1:1s with direct reports, skip-level meetings, team-wide meetings, coffees with people across departments, and attending team events. More broadly, we apply the same foundational rule we all learned in kindergarten: treat people the way you want to be treated.

Sabrina

VP, Operations

What kinds of technical challenges do you and your team face?

We're in an exciting position - we have a product that we believe in and a community that believes in us. The question we face is: how can we build a platform which works for the Skillshare of today, but will scale to the needs of the Skillshare of the future? It’s not enough to keep up with growth; we must build for where our growth will take us.

Samantha

Director of Engineering

Skillshare Careers In NYC
7

All Jobs
All Jobs
Finance
Dev + Engineer
Operations
Sales
Tap to close

Staff Software Engineer, Personalization

Skillshare
Remote
1 day ago
+37
As our first Personalization Engineer at Skillshare, you'll be building out the foundations of a micro-services based Personalization system that will connect our users to the right content.  Skillshare is a New York-based mission-driven technology startup that has built an online learning community where millions come together to take the next step in their creative journey. We want our community to get inspired, learn new skills, and work in

Salesforce Admin (Contract)

Skillshare
Remote
1 day ago
+37
The Salesforce Admin will lead the ongoing development and architecture of Skillshare for Team's Salesforce account usage and optimization. The successful candidate will have a proven track record of improving processes and workflows using the Salesforce Platform, and synchronizing it with other technologies. This role is part Salesforce administrator, part part Salesforce analyst (and bonus if you have Salesforce developer experience). This

Manager of Finance and Strategy

Skillshare
Greater NYC Area
5 days ago
+37
As the Manager of Finance and Strategy, reporting directly to the CFO, you’ll work closely with the executive team and departmental stakeholders to ensure we’re best managing the financials of the business and making the best business decisions possible --- which means opportunity for impact and exposure across the board.  We’ll look to your expertise leveraging financial modeling & analysis, as well as your strategic planning skills, to provide key insights that drive the company’s strategic decisions, financial forecasts, and operating plans. 

Senior Fullstack Engineer, Skillshare For Teams

Skillshare
Greater NYC Area
6 days ago
+37
As a Senior Fullstack Engineer on Skillshare for Teams (SFT) you will help provide immersive learning to the world’s most innovative companies. In this role you will build out Skillshare’s Enterprise product which provides a business solution that will maximize the creativity, engagement, and development of workforces around the world.

Content Moderation Manager

Skillshare
Remote
2 weeks ago
+37
As Skillshare’s Content Moderation Manager, you’ll work closely with our Platform Operations team to develop and manage our moderation operations across the platform. You’ll help shape the playbook for how we moderate content in classes and throughout the community, and manage the training, development, and day-to-day for a growing team of remote moderation agents. We’ll look to your operational mindset and natural coaching skills to ensure our

Customer Success Specialist, Part-Time

Skillshare
Remote
3 weeks ago
+37
The Customer Success Specialist will support Skillshare’s B2B Customer Success Manager in the ongoing account onboarding, implementation, and management duties required to ensure that all Skillshare’s B2B customers have a successful and productive experience on the platform. The successful candidate will have a proven track record of working directly with customers in a support capacity, but will also have experience with data entry and behind

Customer Success Specialist

Skillshare
Remote
3 weeks ago
+37
The Customer Success Specialist will support Skillshare’s B2B Customer Success Manager in the ongoing account onboarding, implementation, and management duties required to ensure that all Skillshare’s B2B customers have a successful and productive experience on the platform. The successful candidate will have a proven track record of working directly with customers in a support capacity, but will also have experience with data entry and behind