Customer Experience Specialist (Lasting)

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Our mission at Lasting is to ensure that every couple has access to effective, affordable relationship help. We are looking for a customer experience specialist to join Lasting, a high-growth startup and new division at Talkspace. 

You’ll be providing compassionate, clear, and effective support to Lasting users via email.


What You’ll Do

  • Email-based customer support: You’ll provide best-in-class support via email to Lasting users experiencing a range of issues related to their account, subscription, partner, or app
  • Issue Tracking: You’ll keep track of issues and let the team know when customers are consistently experiencing the same problem (We love fixing problems for our users)
  • Bug Logging and Escalation: When you suspect that the app has a bug or technical issue, you’ll try to get to the bottom of it. You’ll verify and log bugs, and proactively communicate about them with the technology team
  • Flexible Working Hours and Location: This role requires 1-3 hours per day, but you’re welcome to work whenever is most convenient for you. This position is fully remote and a computer will be provided.

Please note: this role requires 1-3 hours per day, including some weekends and holidays.


About You

  • Clear and empathetic communication style
  • Excellent written communication
  • Detail oriented and inquisitive
  • Somewhat tech savvy, but you don’t need to be a tech wizard
  • Ability to work weekends and holidays
  • 2+ years experience in a customer-facing role (retail, customer service, etc.)

Why Lasting by Talkspace?

Lasting from Talkspace is a relationship counseling company and creator of the #1 relationship health app, as seen on The Today Show, Good Morning America, and many more. Our product helps millions of couples nurture and repair their emotional connection.

In light of America’s 45% divorce rate, we believe that relationships are one of the most important and pressing issues of our time. Consider the following: 

  • Research has shown that relationships are as vital to your overall health as diet and exercise. People in healthy relationships live 10 years longer on average, and marriages in distress can lead to a variety of physical health issues;
  • The key factor in lifelong happiness and satisfaction is maintaining long-term, healthy relationships; 
  • Most importantly, the leading factor in the cognitive, emotional, and social development of children (and the future generation) is relationships (i.e. the emotional connection between the two parents).

Lasting is a scrappy startup trying to solve difficult problems, sprint quickly, and scale its service globally to help build and maintain relationships everywhere.  Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!


EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • SketchDesign
    • JIRAManagement

Location

During COVID we've decided to go remote to support Talkspacers. At least thru 2020, we are officially committed to WFH.

What are Talkspace Perks + Benefits

Culture
Daily sync
Open door policy
Pair programming
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Free Talkspace and Monthly Wellness Stipend
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Dependant on the role.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
With options for remote work when needed.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Bring your pet to your next Zoom meeting!
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
More Jobs at Talkspace33 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Legal
Marketing
Operations
Product
Sales
Marketing
new
New York
Marketing
new
New York
Finance
new
New York
Marketing
new
New York
Finance
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Finance
new
New York
Operations
new
Remote
Product
new
New York
Finance
new
New York
Developer
new
New York
Design + UX
new
New York
Operations
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Talkspace's full profileSee more Talkspace jobs