Customer Success Coordinator (Cantonese Speaking)

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About the Role

SaaS is on our mind; hospitality is in our heart. We are looking for a Customer Success Coordinator who will be assisting our Customer Success team with clients post-sale, through the initial setup, data migration, and overall deployment of SevenRooms. You will provide support for clients in onboarding and throughout their partnership with SevenRooms to ensure their long-term success. 

What You'll Do
  • Provide deployment support for clients in onboarding – including configurations, integration, customizations, and basic SevenRooms support
  • Partner with the Customer Success Managers and Sales team to support business objectives to make strategic recommendations for both internal teams and clients
  • Maintain a thorough knowledge and understanding of the SevenRooms platform across the organization and down to individual clients
  • Proactively identify meaningful product and feature requests to make SevenRooms more efficient
  • Take on ad hoc projects and assignments
Who You Are
  • You possess 1-2+ years of experience working in challenging, customer-facing roles, ideally within the B2B, SaaS and/or hospitality spaces
  • You are fluent in Cantonese (speaking, writing, and reading required)
  • You love hospitality and have possibly even worked with restaurants before
  • You are intrigued by operations, project management, and solving the next puzzle
  • You have a natural curiosity to not only ask how a feature works, but why
  • You are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier
  • You possess strong written and oral communication skills, are detail-oriented, highly-collaborative, and a go-getter
  • You are highly organized and able to effectively manage multiple projects concurrently
  • Bonus if you have worked with JIRA, Salesforce, and/or Totango
What We Offer
  • Competitive salaries and flexible work life balance
About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Click here to view our Prospective Employee Privacy Notice.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • MarketoLead Gen

Location

Located in the heart of Chelsea, SevenRooms is surrounded by awesome lunch and after-work spots! We are close to the F/M, 1/2/3, N/Q/R and PATH trains

An Insider's view of SEVENROOMS

What are some social events your company does?

SevenRooms employees get to enjoy activities that are equal parts team building & fun! As a company that takes a culture-first approach, we enjoy group fitness classes, cooking classes, an industry speaker series, happy hours, meditation workshops, dinners at restaurant clients, wine tastings and more. We also love crowdsourcing new event ideas!

Bianca McLaren

Senior Manager, Brand Marketing

What's the biggest problem your team is solving?

We're building a platform that helps our restaurant clients provide amazing, above and beyond hospitality experiences to their guests. If there’s one thing I have learned, it’s that hospitality is a universal language that pervades so much of our everyday lives and interactions -- and that’s pretty magical!

Drew

Manager of Enterprise Implementation

How does the company support your career growth?

We believe in investing heavily in our people, from weekly learning sessions on industry and product-specific topics, to keeping the sales team on their toes with pitch tests and in-person trainings. Additionally, we shadow our clients’ host stands and offices on a frequent basis, which allows all team members to see SevenRooms in action!

Alexa

Director of Strategic Accounts

What projects are you most excited about?

At SevenRooms, it’s been exciting to see the conversation shift from a data-driven system being a ‘nice to have’ to a ‘must have.’ I joined because I believe in the vision of what we’re building -- and know we’re changing the way the industry operates, one restaurant at a time.

Austen

Director of Sales

What are SEVENROOMS Perks + Benefits

SEVENROOMS Benefits Overview

Why SevenRooms?

Competitive Salary - In addition to competitive cash compensation, all employees are eligible for equity and have a stake in our growing business.

Health & Wellness - We provide quality medical, dental and vision insurance combined with company and in-office events like meditation, team fitness classes and massages.

Professional Development - SevenRooms offers in-office lunch & learns, guest speaker series and stipends to help advance your professional skills.

Plenty of Food & Cocktails - It's no secret we love F&B. We provide weekly catered meals, unlimited snacks, a fully stocked bar, happy hours and cooking classes.

Unlimited Vacation - Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have multiple plans offered through our Sequoia, all available through Empire Blue Cross Blue Shield.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SevenRooms offers 10 weeks paid maternity leave.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
With an unlimited vacation policy, SevenRooms employees can take off the days they need to reset.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
SevenRooms has monthly company outings (from cooking classes to baseball games), as well as frequent happy hours and events.
Stocked Kitchen
SevenRooms offers a fully stocked kitchen including delicious snacks, cold brew and green tea on tap, and unlimited sparkling water options.
Some Meals Provided
SevenRooms provides a catered lunch 2-3x a month during company meetings and lunch & learns.
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
More Jobs at SEVENROOMS14 open jobs
All Jobs
Design + UX
Dev + Engineer
Operations
Product
Project Mgmt
Sales
Sales
new
New York
Sales
new
New York
Design + UX
new
New York
Product
new
New York
Design + UX
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
New York
Project Mgmt
new
New York
Sales
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView SEVENROOMS's full profileSee more SEVENROOMS jobs