Customer Success Manager

| Greater NYC Area
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Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets.

As a Customer Success (Partner Success) Manager at Rhino, you’ll join a renowned team that is transforming the future of renting. You will play a key role in driving adoption across our partners and helping develop our engagement strategies.

With an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.

In this role you will:

  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Drive retention and growth across multiple client segments by understanding their business needs and helping them succeed
  • Develop relationships with our partners and train various audiences on offering Rhino, including occasional travel for face to face meetings
  • Identify new opportunities for growth within clients and troubleshoot issues that occur
  • Assist in gathering client feedback, defining processes, and identifying best practices
  • Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio

We’re ideally seeking:

  • 1 - 3 years of experience managing and growing client relationships, ideally at a start-up or real estate company
  • Ability to partner with clients to creatively solve internal and external needs
  • Superb presence and communication abilities with partners, and team members
  • Great interpersonal skills, with the ability to work cross-functionally
  • A burning desire to win with a bias towards action to reach overall company goals
  • Flexibility - we are disrupting an industry so changes to traditional processes should be expected
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
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    • RustLanguages
    • TypeScriptLanguages
    • jQueryLibraries
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    • Twitter BootstrapLibraries
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    • Node.jsFrameworks
    • Ruby on RailsFrameworks
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    • PostgreSQLDatabases
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    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • DripEmail

Location

Union Square, New York, NY 10005

An Insider's view of Rhino

What’s the vibe like in the office?

I feel connected to my team members in work and leisure - we get right into work but we also like to joke around. Infectious laughter often fills the gaps throughout the day or during lunch when we eat together. There’s even a chance, especially on Fridays, that the late crew will grab a drink and unwind while finishing up for the day.

Yemi

Software Engineer

What projects are you most excited about?

I spend time meeting with Mayors, City Council members, state legislators, and advocacy groups to share how Rhino can bring change to communities and impact the lives of renters immediately. These partnerships are essential in advancing our goal of getting the option to use Rhino in front of every renter.

Jordan

Public Policy Director

What does career growth look like on your team?

My career has grown exponentially since starting a year ago. I’m challenged to lead so much of customer success - it would’ve taken years to acquire this much experience somewhere else. I’m growing my career in tandem with a thriving company, and I feel like my best self everyday.

Jenna

Customer Success Manager

What unique initiatives do you have that encourage innovation?

Twice a month we host dinner and drinks in the office for the whole Rhino team. It's been a tradition since the early days when we were just four people. It's a time for everyone to learn about different work streams and also to unwind, which helps strengthen relationships. Innovation comes from a happy and open dialogue where everyone feels heard.

Paraag

CEO & Co-Founder

What makes someone successful on your team?

Industry and technical experience will always be important factors but my teammates' curiosity and drive make all the difference. We have a great culture of asking questions and collaborating on projects; our work is rarely a solo act. If this excites you, you'll be in great company at Rhino.

Matty

Growth Marketing Manager

What are Rhino Perks + Benefits

Rhino Benefits Overview

At Rhino we provide our employees with Medical, Dental, and Vision Benefits. Our health benefit programs include Primary Healthcare, Health Savings Account, Health Advocacy, and Virtual Health. In addition we provide Retirement Planning, Commuter Benefits, Voluntary Short-term/long-term Disability Insurance, and Supplemental Life Insurance.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers 80% of expenses.
Vision Benefits
The vision benefits plan covers 100% of annual eye exams and $150 for glasses and contact lenses
Health Insurance Benefits
Rhino's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Offered to everyone at Rhino, this insurance policy gives you extra peace of mind, including automatic deductions for easy admin.
Retirement & Stock Options Benefits
401(K)
Easily plan for your retirement by making 401(k) contributions directly from your paycheck and have them reflected in your W-2 for easy admin during tax season.
Company Equity
Rhino offers Incentive Stock Options for employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide generous parental leave.
Flexible Work Schedule
Rhino provides employees with a flexible work schedule that includes flexible start and end times as well as the ability to work remotely.
Remote Work Program
Our remote work program includes work from home, full-time remote for specific positions, and work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rhino provides employees generous paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Rhino offers pre-tax commuter benefits for all employees which include parking and MTA Subway benefits.
Company Outings
Rhino hosts company outings monthly.
Stocked Kitchen
Rhino offers unlimited tea, coffee, drinks, and snacks.
Some Meals Provided
We provide free lunch 8x a month.
Happy Hours
Happy hours are hosted on occasion.
Fitness Subsidies
We provide a gym membership subsidy to all employees
Professional Development Benefits
Lunch and learns
Rhino hosts lunch and learn meetings.
Cross functional training encouraged
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