Director, Operational Excellence at Eden Health

| Greater NYC Area
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About Eden Health
Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes: when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will be doing
As the Director, Operational Excellence, you will be reporting to the VP, Operations Development and act as a key operations collaborator with members of the leadership, clinical and product teams. The Director, Operational Excellence contributes to Eden Health’s overall strategic goals by developing, prioritizing and leading the execution of company-wide initiatives that improve operational performance. This position will manage a team of Program Analysts and set (as well as set an example for!) best practices in change management, building internal operational competencies for execution and lead disciplined process development aimed at preparing Eden Health to scale quickly with high quality results. This is a remote-first role and has the flexibility to be located anywhere in the U.S.

What success looks like

  • Strategic Program Management:
  • Develop and lead a structured program delivery team to provide oversight and active management of the portfolio of projects across the business
  • Set enterprise-wide standards and best practices to ensure Eden’s approach to program and sub-project management is consistent across functions and segments
  • Proactively monitor program performance, issues, identifying risks across all programs and supporting the development of remediation plans
  • Ensure that initiatives within each strategic program are aligned with business priorities
  • Attract, mentor and develop next-generation high-potential internal and external talent
  • Foster collaborative and mutually supportive relationships with leadership, stakeholders, and the cross-functional project teams
  • Close alignment with Product and Engineering to ensure technical initiatives meet the needs of the business stakeholders and that stakeholders are ready for roll out and product Go-to-market
  • Enterprise Change/Risk/Surge Management:
  • Increase Eden’s capacity to effectively and efficiently implement and integrate change initiatives
  • Prepare non program teams to operate on their own with set direction and providing insights, tools, and best practices to assure smaller initiatives are better positioned to provide expected outcomes
  • Proactively monitor performance issues; identifying risks across all programs and supporting the development of remediation plans
  • Provide subject matter expertise that can be used in program initiatives that may not be meeting expected delivery outcomes
  • Drive rapid discovery, solutioning, and implementation against unanticipated initiatives or projects as identified by the leadership team

What you will bring

  • At least 10 years of experience, preferably in consulting, healthcare or a combination of both
  • Experience managing teams in a distributed environment
  • Ability to build trust quickly to achieve cooperation and engagement with key stakeholders and teams
  • Demonstrated ability to focus on key results in a dynamic environment
  • Experience building and scaling processes
  • Experience with process improvement methodologies such as Lean, Six Sigma or similar
  • Strong problem-solving skills with the ability to simplify the complex and strong bias to action
  • Resourceful, self-sufficient, and ability to prioritize workload
  • Self-starter and ability to manage a team of self-starters
  • Excellent communication and presentation skills, including experience communicating insights through data with senior-level executives
  • Strong relationship-building skills and communication skills
  • Humble, not territorial, collaborative, high EQ

Why Eden Health?

  • Fast-growing startup backed by leading venture capital firms Greycroft, Flare Capital, 645 Ventures, PJC and others
  • Exciting product in one of the largest and fastest growing markets in the country
  • Mission-driven culture passionate about improving access to healthcare for employees and their families
  • Competitive salary and equity compensation package
  • Great benefits including medical, dental, vision insurance, and commuter benefits
  • Generous PTO, healthy snacks, and regular happy hours
  • Awesome team with a great comraderie - we work hard and have lots of fun!

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: [email protected]

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Technology we use

  • Engineering
    • TypescriptLanguages
    • ReactLibraries
    • ClojureFrameworks


101 Greenwich Street, New York, NY 10006

An Insider's view of Eden Health

What's something quirky about your company?

We have a quirky way of taking company-wide meetings to another level. We've gone so far as to recreate an entire episode of Hot Ones with our CEO in the hot seat. We love celebrating big wins with over-sized champagne bottles paired with local pizza - it's an extraordinary pairing!


Director of Business Development

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.


Physician Assistant

How does the company support your career growth?

Eden Health has been a great place to grow. I've had lots of opportunity to work in a diverse set of roles and my colleagues have always been there to support me. Our culture of kindness, candidness and transparency has created a place where I get to see my colleagues grow with me as we take on new challenges and build the future of the company.


Full-Stack Software Engineer

What is your vision for the company?

We want everyone to have a multidisciplinary care team that is accessible in ways that make the most sense for their life. We are modernizing the delivery of medicine, mental health, and navigation services by providing sophisticated technology to give providers and patients superpowers so that the road to health and wellbeing is a smooth one.


Co-founder and Chief Product Officer

What are some social events your company does?

We have a Culture Council consisting of volunteers across different departments in our organization. Each month, two volunteers from the Culture Council manage end-end execution of that month's event.


People Operations Associate

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission and equity compensation packages
-Great benefits including medical, dental and vision insurance
-Free Eden Health membership
-Commuter benefits
-Generous PTO policy
-Monday and Friday lunch stipends

Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Council that is focused on strategically thinking through and implementing events, specifically for a remote workforce.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We conduct annual Anti-Harassment and Unconscious Bias Training company-wide.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
We use Guideline to administer our 401K
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
We offer a $300 stipend to support employees working from home.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annually for continuing education.
Time allotted for learning
Customized development tracks
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