About Spruce

Spruce is the platform enabling modern real estate transactions. We work with forward-thinking mortgage lenders, real estate companies, and investors. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen.

About the job

Spruce is looking for an experienced Post-Closing Director to join its growing Real Estate Operations Team and help ensure customer satisfaction exceeds expectations. The ideal candidate will have experience in real estate transactions and will thrive in a fast-paced, entrepreneurial environment.

As part of the Operations team, you will help train and support the team on all steps of the operations process. Your ability to tackle multiple projects will assist the team in meeting client and company deliverables in a quality manner. 

What you'll do

• Oversee quality and quantity of all our national post-closing operations 
• Manage and coach team members on best practices
• Maintain client relationships and effectively and efficiently de-escalates any issues
• Develop our playbook for resilient, effective, best-in-class national post-closing operations and lead the team to work in ways that help Spruce scale
• Attract and maintain a high-performing team of hard-working post-closing ops associates to serve the needs of our clients
• Maintain adherence to operating budget guidelines regarding all revenue and expenses to ensure profitability
• Perform retro analyses on major issues by diagnosing the problem and developing resolutions which could range from individual coaching to improving operational procedures
• Alongside your management peers, serve as after hours support for customer escalations

What we're looking for

• Experience in a management role over post-closing operations; ideally as a manager of managers
• Familiarity and comfort working in a national model
• Experience building high-volume workflows and processes 
• Interest in working in a startup environment; being a part of creating the tools and processes your team will use
• Experience rapidly growing a team, hiring, learning, and partnership with a People Ops team
• Comfort managing to fast-paced and flexible business objectives
• Excited to be a representative of Spruce’s values with employees

We are proud of the team we’re building. We're committed to equal opportunity employment -- and beyond. We believe diverse experiences and perspectives build a stronger team and a better product. We welcome fresh perspectives and challenge our own assumptions to make Spruce better. The more inclusive we are as a company, the better we can serve our customers.