About Eden Health

Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.

What you will be doing

As the Director of Workforce Planning and Access, you will be contributing to our best-in-class concierge experience for our members by ensuring patients are able to get access to care at the moment they need it. You will be responsible for ensuring airtight workforce management structure and process. In this role, you will be working closely with clinical and operations leadership as an internal consultant, helping to shape our clinical operations by creating dynamic labor models that represent patient needs, informing product strategy within the sphere of scheduling and workforce management, co-creating time off and flex staffing processes with people leaders and developing a series of key performance indicators that will work to scale our organization and keep our ability to supply care delivery ahead of patient demand. This role sits in our clinical operations team and reports to the Vice President of Care Delivery Services, Shannon Shiels. 

What success looks like

• Building the models and tools necessary to ensure that our field leaders are able to staff to meet patient needs; working closely with financial stakeholders to align on resources and priorities
• Optimizing clinical schedules so we offer maximum coverage while hitting financial targets, creating the standard work that will enable us to replicate this in each of our care teams
• Establishing the key performance indicators to be tracked at every management level that will help keep clinical staffing on the right track
• Analyzing patient data to find new and innovative ways to optimize our access in an ever shifting healthcare landscape
• Developing seamless end to end processes for PTO, flex and surge staffing that consider the whole system of stakeholders and the end user
• Using patient utilization data to create a robust system for panel management
• Driving root cause analysis and recommendations when things go off the rails and documenting the processes
• Planning, organizing, facilitating, and leading meetings and workgroups as well as overseeing and executing follow-up activities
• Scaling our access operations as we grow by building, training and developing a rock star team
• Co-leading (with local leaders) the training, development, and implementation of process improvements for all projects and applications

What you will bring

• 5+ years of experience in data creation and analysis
• 2+ years of management experience
• 3+ of experience serving as a lead in soliciting, defining, and managing requirements for internally developed processes, preferably in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business analytics or supply chain setting
• Proven track record of effective process development
• Strong Excel skills for data analysis and reconciliation
• Experienced in writing SQL queries for data inspection and analysis
• Adept at analyzing data and turning it into effective action plans
• Excellent communication and presentation skills, including experience communicating insights through data with senior-level executives
• Strong relationship-building skills and communication skills
• Humble, not territorial, collaborative, high EQ

Why Eden Health?

• Remote first company and culture 
• Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
• Competitive salary and equity compensation package
• Medical, dental, and vision insurance and commuter benefits
• Dedicated Culture Committee led by CEO
• Learning and development budgets to help you grow and bond with your team 
• Positive, inclusive, supportive culture cheering you on your journey
• Strong and quickly growing client base of America’s leading employers

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.