Background

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the "internet of things.” This is an exciting opportunity to join a growing company and help build for the future.

EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by more than 40 utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year. The Specialist would be responsible for helping with the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and efforts to improve existing enrollment processes. Help us keep the wheels on the bus and make sure we delight our partners and end users.

Responsibilities

Enrollment

• Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
• Coordinate across different data sources to resolve outstanding enrollment applications and questions
• Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors.
• Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes.
• Work with other internal teams to identify systemic issues and recommended improvements to the product, incentive, invoicing and enrollment processes
• Help manage a trouble ticket queue to track issues from initial report to resolution
• Develop and implement enrollment SLAs to maintain client and customer satisfaction

Support

• Provide phone and email support for our program applicants and participants
• Provide weekly and monthly reporting on program support activity as needed
• Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff

Qualifications

• Experience in a process management role and/or customer support 
• Excellent attention to detail and organization skills
• Proven track record of managing multiple tasks simultaneously a big plus
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel
• Experience reporting software bugs and support ticket management a big plus
• Bachelor’s degree (or extensive relevant experience)

WHY WORK FOR ENERGYHUB?

• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies and solutions to the marketplace. You are empowered to perform as soon as you join the EnergyHub team.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS, and smart energy technologies.
• Collaborate with outstanding people: We enjoy working alongside others who are smart, collaborative, and focused on solving problems that have never been tackled before. We’re also nice people.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Gain well-rounded experience: Develop expertise across multiple areas of the business, working directly with executives and other teams.

COMPANY BENEFITS

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, in-loft bike rack, gym subsidy, and an education assistance program.