Enterprise Customer Success Team Manager
We Are Sisense
As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well-known clients.
We disrupt the Business Intelligence market. Our product allows business users to analyze humongous amounts of data without being experts and without help from IT. How? By building on a set of unique and cutting-edge technologies, wrapped up in a killer product.
What Are We Looking For?
We are looking for an Enterprise Customer Success Team Manager to lead and grow a world-class global Enterprise CSM team focused on Sisense’s most strategic, key accounts. If you are passionate about customer experiences, detail-oriented and excited to roll up your sleeves to make customers successful with our product, you may be who we’re looking for
What You'll Do?
· Lead World-class Enterprise Customer Success Team
· Drive Customer Success Outcomes (renewal, expansion, up sale, cross sale & product adoption)
· Define and Optimize Customer Lifecycle
· Manage Customer Success Activities
· Measure Effectiveness of Customer Success
· Delight Sisense customers
Group:
CS
Position Type:
New
What you should have?
· Leadership experience is a must
· Experience with on premise software or professional services or complex integrations is a must
· Enterprise grade, SaaS/Cloud product experience is a must
· Experienced with complex Accounts (including expansions and renewals)
· +3 years of experience in leading customer-facing organizations
· Ability to manage influence through persuasion, negotiation, and consensus building
· Ideally combined background of post-sale and sales experience
· Strong empathy for customers AND passion for revenue and growth
· Deep understanding of value drivers in recurring revenue business models with Enterprise level accounts
· Analytical and process-oriented mindset
· Demonstrated desire for continuous learning and improvement
· Enthusiastic and creative leader with the ability to inspire others
· Excellent communication and presentation skills
· Relevant Bachelor’s degree; preference for computer science or related degrees
· Knowledge and insights into the BI marketing space – a plus
Sisense is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We only care that you embody the Sisense DNA which is Teamwork, a "Can-Do" Attitude, Drive to Win, Creativity and the Fight to help our clients succeed.