Help Desk Specialist
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!
We are seeking an energetic individual to work full-time in our office as a Help Desk Specialist. This is an opportunity for someone with 3+ years of experience to support a growing organization from the C-suite on down. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
What you will be doing:
- Troubleshooting of routine hardware and software issues.
- Monitor and respond to help desk request from employees, providing problem resolution via phone, email and remote access
- Provide thoughtful, personalized communication to company employee who have minimal to advanced technical knowledge
- Maintain and track all IT hardware inventory and software licensing
- Prepare, manage and deploy hardware, desktops, laptops
- Assist HR onboarding and offboarding employees and contractors
- Provide global cross-functional support to all remote employees; while also supporting employees at office location
- Documenting, tracking, and monitoring all work item and resolution activity in the ticketing system to ensure a timely resolution
- Escalating issues of a higher complexity to the appropriate person.
- Assists in appropriate level software installations, patches and upgrades to maintain system integrity and security
- Occasional off-hours support to remote locations
- Other IT related functions and projects as requested that are not limited to daily IT support
What you bring to the table:
- 3+ years of desktop support, customer support and/or helpdesk experience
- MDM experience on Mekari/Jamf
- Meraki Networking equipment.
- Video conferencing equipment and software, Zoom.
- In-depth knowledge of maintaining and upgrading Windows 10 OS, Microsoft 365 Productivity Applications and Windows networking
- Fully versed MAC OS and iOS
- Strong hardware troubleshooting skills
- Experience using remote client management tools
- Experience supporting clients with device encryption and anti-virus software.
- Experience supporting Wi-Fi security, VPN, network access and security certificates
- Excellent written and verbal communication skills; ability to explain technical issues to non-technical staff
#LI-Remote
About Us:
Bluecore is a marketing technology company that’s reimagining how the world’s fastest growing retail brands transform casual shoppers into lifetime customers. Through its patented shopper and product matching and the release of Bluecore Communicate™, Bluecore Site™, and Bluecore Advertise™ brands are now able to personalize 100% of communications delivered to consumers through their email, ecommerce and paid media shopping experiences. Bluecore replaces manual processes with an intelligent, AI-driven workflow, allowing brands to manage these communications through a single interface. It’s now credited with doubling email revenue, and increasing customer retention, lifetime value and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crains, Forbes and BuiltIn as well as listed on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.
We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.