This role is remote, with one required visit to your designated home office per quarter.

Remote option is available for employees located in the following States: NJ, NY, GA, CO, FL, IL, IN, IA, MS, NV, PA, WV, Washington D.C., AZ, MD, and LA (States subject to change at any time) 

Home Office: Las Vegas

Working with William Hill, you will be at the heart of the technological revolution with one of the world’s most trusted betting and gaming companies. William Hill deals with projects ranging from desktop or mobile casinos and betting sites, to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as the number of orders processed by Amazon UK, on its busiest day of the year. We deal with more than 20 million users daily; impressed? You can be sure there are many more challenges waiting for you. 

When we say cutting edge, we mean it.  Here, you can work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but…with the fun included. 

You will have access to development opportunities, including IT conferences, internal training, and lunch and learn sessions.  You will be part of a great working atmosphere, performing complex work in a collaborative team of amazing people, with forward-thinking managers.  You will have the opportunity to make an impact.

The Jira/Confluence Administrator will work under the direction of the Infrastructure Director to manage all aspects of the Jira and Confluence environments and their impact on Services delivered. This role will be key to providing Atlassian consulting, toolset process design and implementation as well as training and go-live support for our internal customers. You must be passionate about Agile methodologies, learning, automating, and working in a highly collaborative environment.

To ensure success, the Jira/Confluence Administrator will work closely with tech managers and subject matter experts to holistically document and create process flows that impact the business and tech operations. This role will work hand in hand with all IT disciplines to ensure that architectures, applications, and systems are documented to a standard required by our regulators and meet the requirements of our jurisdictions. This role will also require an aggregate understanding of technical infrastructure, the software development life cycle, and the infrastructure. An ideal candidate will have relevant experience in DevOps and infrastructure.

What You Will Do:

• End-to-end management of the Jira and Confluence environment
• Technical acumen to challenge and own all changes to documentation from infrastructure, DevOps, and Software
• Evangelization and training of industry best practices for all the above
• Tasked with the communication and roll out of all Jira/Confluence upgrades
• Meet with stakeholders across the business to gather requirements, document workflows, and help to identify how Jira/Confluence can drive process improvements for their business function
• Set up users, grant permissions, and provide training for all end users
• Install, manage, and maintain Jira add-ons, plugins, and extensions
• Troubleshoot issues related to Jira projects, workflows, access, etc.
• Other duties as assigned

What You Will Need:

• 5+ years of experience as a Jira/Confluence Administrator in a fast-paced organization
• 3+ years in software release management 
• Demonstrated comprehension and experience in tools such as Jenkins, Ansible, Jira, Confluence, and Git to improve and speed delivery of products and services 
• Solid understanding of business analysis (i.e. requirements gathering, workflows, user stories, etc.)
• Demonstrated comprehension and experience in DevOps, DEVSECOPS, and containerization 
• Bachelor’s Degree in computer science or equivalent work experience
• High technical acumen and understanding of Jira add-ons, plugins, etc.
• Strong communication skills, both written and verbal
• High level of attention to detail and documentation skills
• Active Atlassian Certifications (ACP) and ITIL certifications are a huge plus

Essential Functions/Exposures:

• Must be able to sit for extended periods of time                                          
• Must be able to type and talk on the phone for extended periods of time                                     
• Regular attendance in the office

More About Us...

William Hill US, now part of Caesars Entertainment, currently operates sports betting in 18 US jurisdictions, an industry-leading 13 of which offer online sports betting. The combined companies have operations in The Bahamas, Colorado, Delaware, Florida, Illinois, Indiana, Iowa, Michigan, Mississippi, Nevada, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, Tennessee, Virginia, Washington DC, and West Virginia. William Hill US is the licensed sports betting provider for numerous casinos in Mississippi and New Mexico and is the exclusive risk manager for the Delaware and Rhode Island sports lotteries. The combined companies have numerous league partnerships, including MLB, NBA, NHL, and NFL, as well as national media partnerships with CBS Sports and ESPN. Marking a major milestone in American sports history, William Hill US opened the William Hill Sportsbook at Monumental Sports & Entertainment’s Capital One Arena in May 2021, becoming the first ever sports betting venue to open within a US professional sports facility.

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