About Eden Health

Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.

What you will be doing

As a Behavioral Health Operations Associate, you will own daily operations that are critical to enable our behavioral health team to deliver services to Eden Health members. We’re looking for an early career operations professional to work across a variety of initiatives related to supporting our behavioral health services. 

As a member of the Behavioral Health team, you’ll join a collaboration of therapists, clinicians, navigators, operators and analysts. You will be responsible for executing daily operations required to ensure a consistent best-in-class experience for our patients; you will also support special projects for service innovation so your responsibilities will evolve as we innovate our services. You’ll be expected to complete tasks efficiently and effectively, and communicate with patients, clinicians, and other Eden Health staff. Your success will be measured by your ability to create reliable and repeatable workflows that meet our time commitments to our customers. You will also be looked upon to provide insights on the themes and trends of Behavioral Health service delivery so that we can fix issues before they happen or get worse. 

This is an excellent opportunity for an ambitious person who wants to create healthcare the way it should be and to learn about technology-enabled and user-centric healthcare. This is a full time, fully remote position that will report to a senior operations leader within Behavioral Health, currently the General Manager of Behavioral Health. 

What success looks like

• Manage online resources such as behavioral health workflows and templates referenced by primary care doctors, therapists and navigators. 
• Help identify needs for updated processes and help craft new processes as we innovate our services.
• Drive consistency and alignment in processes across your teammates.
• Proactively monitor metrics, such as operational SLAs and patient satisfaction scores. Identify needs for follow-up on specific issues or downward trends and take action in a timely manner to ensure consistent quality and continuous improvement of the patient experience.
• Communicate directly with patients to gather context on any issues that arise.
• Enable efficient daily delivery of behavioral health services, through supporting therapists and patients with required forms, calendars, and patient-management tools.
• Project manage new initiatives, helping our team to deliver new types of services with effective organization and clear cross-team communication on deliverables, deadlines and delays, and accurate documentation of progress.
• Support new services, taking responsibility for new tasks required to effectively deliver those services, and help design new tools or automation for scaling these services.
• Lead behavioral health team meetings, carefully documenting, communicating, and project managing resulting actions.
• Provide timeline communication and updates to the behavioral health team.
• Collaborate with therapists, clinicians, healthcare navigators, analysts, and other Eden Health team members.
• Think about each process, tool, and patient interaction as an opportunity for continuous improvement.

What you will bring

• 1+ years of experience in an operations role
• Bachelor's degree preferred
• Comfort using technology tools such as spreadsheets, wikis, and analytics dashboards, and comfort learning new tools
• Strong attention to detail in a fast-paced company that relies on timely delivery
• Passion for clear, standardized documentation
• Comfort with numerical analysis
• Excellent verbal and written communication skills 
• The desire to be part of a fast-moving startup
• Energized by getting things done and enabling team members
• Adaptability to creating and learning new workflows and processes
• Ability to understand or willingness to learn healthcare and insurance details 
• Comfort working independently and being part of a remote, distributed team
• Drive to be a team player and an ability to work collaboratively
• Sense of humor and attitude of taking joy in your work.
• Aptitude for improving processes and tools to improve scalability, efficiency and quality

Why Eden Health?

• Remote first company and culture 
• Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
• Competitive salary and equity compensation package
• Medical, dental, and vision insurance and commuter benefits
• Dedicated Culture Committee led by CEO
• Learning and development budgets to help you grow and bond with your team 
• Positive, inclusive, supportive culture cheering you on your journey
• Strong and quickly growing client base of America’s leading employers

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.