Operations Associate at The Farmer's Dog

| Greater NYC Area
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WHO WE ARE

The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, we aim to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series B and are backed by early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#mustlovedogs

WHAT'S THE ROLE?

Our operations team is at the core of everything we do at The Farmer's Dog. In this exciting Operations Associate role, you’ll manage day to day operations, including the allocation and fulfillment of orders to 3rd party manufacturers and warehouse providers. You will be the key liaison for day to day execution and ensure customer service is always at the forefront for our pups.

KEY RESPONSIBILITIES
  • Owns the management and allocation of customer orders nationally using our internal tools and CRM, along with guidelines from our fulfillment center partners and forecasts from the internal Farmer’s Dog team
  • Support “on time to ship” and “on-time delivery” metrics (“KPIs”) through optimized order allocations across the network;  identify and resolve current and future improvements for the allocation process to minimize customer issues 
  • Discover the efficient shipping modes and schedules, partnering with internal owners of last-mile network to plan effectively
  • Help foster trusting relationships with business partners both internal and external
  • Collaborate with tech professionals to implement effective systems
QUALIFICATIONS
  • 2+ years experience in Supply Chain, Order Management, Finance, or similar data-focused roles (e.g., Business Analyst)
  • Familiarity or experience in order management to third party fulfillment centers, a plus
  • Intermediate Excel skills; adept at using VLOOKUP, INDEX MATCH, and Pivot Table functions
  • Experience with Looker or similar BI tool, a plus
  • Driven for results and speed through efficiency - when there’s a problem or business need, you’re ready to react and resolve while multitasking
  • Problem-solving aptitude, "get it done" attitude without missing the details
  • Strong organizational skills, detail-oriented and ability to multitask and prioritize
  • Critical thinking issue resolution skills. Ability to collect data to gather insights and make recommendations
PERKS & BENEFITS
  • Brand new dog-friendly office in Greenwich Village (complete with free-roaming friendly dogs)
  • Comprehensive Healthcare, Dental, and Vision
  • Flexible PTO and WFH policy
  • Generous parental leave program 
  • Discounted fresh food for your pup
  • Fresh breakfast, snacks and coffee for the humans
  • Strict daily belly rub quota
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Technology we use

  • Engineering
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks

Location

The Farmer's Dog is located in the heart of Greenwich Village right by Washington Square Park and NYU!

An Insider's view of The Farmer's Dog

What’s the vibe like in the office?

It's so refreshing to be able to walk into my job knowing that I'm truly making a difference. Every person on our team believes in our product and mission, so motivation and passion comes organically. Did I mention that our office is full of dogs?

Matt

Customer Experience

What projects are you most excited about?

We are changing the way people think about pet food by delivering fresh, healthy meals for dogs in personalized meal plans. Supply chain is exciting because it's basically the key differentiating factor for how we can be the most cost efficient, really impact the consumer experience for the better, and always make sure the dogs get fed.

Sana

Head of Operations

How does the company support your career growth?

I feel a crazy opportunity to grow my career the way I want to at The Farmer's Dog. We are encouraged to take risks and are surrounded by genuine, loving, and compassionate people. The culture is supportive of both dog and human health and wellness, and I love that I get to help dogs live longer lives with my dog, Emmy, by my side.

Adrian

Growth Manager

What is your vision for the company?

The Farmer's Dog is on a mission to change the way people think about feeding their pets. Our goal is to educate & give people the tools to give their pets the healthiest diet. We believe that once the world is educated about fresh food, people will stop feeding their pets processed food and the life expectancy for the entire species will increase.

Brett

Co-Founder & Head of Community

What does your typical day look like?

As CEO, I spend my days making the hard decisions, hiring the best people, protecting the team, and making sure the company is financially sound. I also get to choose which dogs are allowed in the office (all of them).

Jonathan

Co-Founder & CEO

What are The Farmer's Dog Perks + Benefits

The Farmer's Dog Benefits Overview

Brand new dog-friendly office in Greenwich Village
Discount on TFD food for your pup!
Comprehensive Healthcare, Dental, and Vision
Unlimited vacation & sick days
Flexible work-from-home policy
Team outings, coffee always brewed fresh, and a strong snack game (avocado toast always)

Culture
Partners with Nonprofits
We love partnering with rescue organizations, adoption centers, and other organizations who are as passionate about dogs and dog people as we are.
Friends outside of work
Eat lunch together
Whether we're ordering in, going out, or bringing our own, we take lunch seriously.
Team owned deliverables
Group brainstorming sessions
We love a good offsite and have regular all-hands meetings led by the co-founders.
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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