Operations Specialist

| Greater NYC Area
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Noom is looking for an Operations Specialist to join our Coaching Department to work directly with the Coaching Operations Manager and other key members of the Coaching Leadership team. You will play an essential role in supporting the growing and evolving administrative and operational needs of a large, unique, and primarily virtual department. You will be a friendly face and traffic conductor for members across the coaching organization (2,000 and counting!), ensuring that the experience of being a coach at Noom is the absolute best it can be. This is a great opportunity to make an impact across the entire department and support the largest team at Noom!

What You’ll Be Doing 

  • Welcoming new coaches at the door! Work with our New Hire Experience team to maintain a seamless transition into the Noomily; you’ll be one of the first friendly faces new coaches will meet on their first day.
  • Helping acclimate new coaches to our culture and orienting them to the tools and resources available to them.
  • Ensuring that rapid, innovative development of the team can continue, without sacrificing stability, operational excellence or an A+ employee experience for coaches.
  • Collaborating with key players in Coaching Operations, Coaching Leadership, and the People Operations team.
  • Growing and maintaining our swag program; keep us in style by helping us build the Noomiest swaggiest program ever! 
  • Supporting the Coaching Operations Manager in all administrative functions, key projects, and creating new processes for the entire department
  • Be a voice and advocate for all members of the Coaching Team

What We’re Looking For: 

  • 2+ years of experience; Administrative, Operational, and/or HR experience 
  • Friendly and approachable, both in person and virtually
  • Excellent written and verbal communication skills, ability to communicate/advocate on behalf of others, and build strong relationships.
  • Ability to be self-driven and take initiative; take a task, run with it and/or look for ways to improve or automate the process.
  • Exceptional organizational skills, attention to detail, and agile; we are known to move fast, we need someone comfortable with being able to switch gears quickly 
  • Independent; knowledge of when/how to self-service and when/how to ask for help
  • Technically competent and comfortable with using internal and external tools; proficient in GSuite/Google Sheets/Excel; plus if you are familiar Slack, Zoom, Zapier, Guru, Looker, and Jira!
  • Must live in NYC area or be willing to relocate by January 2021

What Makes This Job Amazing 

  • Helping millions of people lead healthier lives every day
  • Working on breakthrough tech (we have unique technical approaches to everything from behavior change to marketing)
  • Being part of Noom's rocketship (with revenue exploding 20x in the last 2 years, and team growing, there are great opportunities for advancement)
  • Wonderful benefits (wellness budget, free gourmet meals in the office, tech gadget allowance)
  • Huge learning & professional growth opportunity (professional growth is a must at Noom, we reimburse all books, send you to lots of courses, etc.)
  • You’ll add to our transparent, high-performing, and close-knit culture
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Location

229 W 28th Street, New York , NY 10001

An Insider's view of noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

What are noom Perks + Benefits

noom Benefits Overview

In addition to full-time compensation, Noom’s full-time employees have access to early equity packages. With a growing international community, all Noom employees have the option to work remotely. Whether this means staying in your PJs all day or working from a remote island in the Carribean. Additionally, Noom employees receive access to comprehensive health insurance, and perks include daily lunch prepared in-house for employees at its NYC headquarters, weekly yoga sessions, weekly and monthly team bonding, an annual offsite, and more.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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