Yotpo
Yotpo, the leading eCommerce marketing platform.
New York, NY

Partner Operations Manager

| Greater NYC Area
Apply now
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If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video.

https://youtu.be/eAdYLzvuvFo

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Partner Operations Manager, you will focus on process, performance, efficiency and strategy. You’ll succeed in and enjoy this role if you rely on quantitative and qualitative analysis to identify problems. You will be responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company. 

You will:

  • Strong analytical and data management skills.
  • Superb communication skills, both written and verbal
  • Experience working in a fast-paced, data-driven environment
  • Excellent understanding of standard business practices related to Sales Operations processes and systems
  • Strong ability to nurture great working relationships with various teams and leaders
  • Ability to influence other teams to collaborate and support your initiatives

About you:

  • Minimum of 2+ years in a business ops, sales ops, channel or partner ops, or marketing ops role
  • Advanced Excel, PowerPoint or Google Slides, and Salesforce skills a must
  • Developed empathetic, user-first processes that encourage high fidelity data entry
  • You’ve made the most of your proximity to the data by surfacing which questions need to be asked, and leveraging quantitative and qualitative methods to explore and answer them
  • You’ve represented quantitative analysis as visual stories that are tailored to the needs of the audience
  • Experience in end to end management of Operations from Salesforce management, designing process, building reports and dashboards and day-to-day analytics
  • Experience building reports and dashboards, as well as defining KPIs across segments
  • You are a collaborative team player and fun to work with

Bonus points for: 

  • Experience in fast growing tech startup / B2B SaaS / e-commerce.

You’d love Yotpo if:

  • You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology.You want to work with the most progressive, disruptive and beloved brands in eCommerce.
  • You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem.
  • Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you.  

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you. 

About Yotpo US:

  • 100% coverage of employee medical premiums; 90% coverage of dependent/family premiums.
  • Comprehensive dental, life, disability and vision coverage.
  • Generous PTO, holidays and flex days.
  • Company sponsored 401K matching.
  • Pre-tax Commuter and Healthcare benefits.
  • Paid leave for new parents and Dependent Care FSA.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • In light of the global pandemic, many Yotpo teams are working in a remote capacity. When we return to the office, we expect we’ll be working in a hybrid model.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Crain’s and BuiltInNYC’s Best Places to Work lists. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes quarterly events, educational fireside chats, summer outings, end of year celebrations, and affinity groups like Yotpo Cares and DEI-PO

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

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Where we are

400 Lafayette Street, New York, NY 10003

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • TrelloManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightCRM
    • SalesLoftEmail
    • YeswareEmail
    • MarketoLead Gen
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What are Yotpo Perks + Benefits

Yotpo Benefits Overview

Yotpo’s employee-centric culture earned us coveted spots on Crain’s New York Business’ Best Place to Work as well as BuiltInNYC’s Best Places to Work. Yotpo’s initiatives and programming are directly inspired by employee feedback. These include a Mentorship Program, an expansive D&I program, affinity groups like Yotpo Cares and Women at Work, and continuous professional development for all. You’ll be working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged.

In addition to all of these things, we enhance our employees' well-being with comprehensive benefits:
- Comprehensive healthcare: medical, dental, life, and vision
- 401K matching
- Generous PTO and summer flex days
- Commuter benefits
- Stocked kitchen of snacks and beverages
- Company outings and happy hours
- Individualized rewards and recognition
- Wellness and philanthropic programming and events
- Working with game-changing technology and the most progressive brands in eCommerce

Culture
Volunteer in local community
From mentoring students in at-risk communities, to rebuilding local gardens, volunteering at holiday carnivals the homeless and working at animal shelters
Partners with Nonprofits
We partner with some non-profits year over year (Knock Knock Give a Sock, Girls Inc) but also new non-profits each year influenced by the needs of our staff (unexpected cancer diagnoses, wildfires)
Friends outside of work
Eat lunch together
Intracompany committees
Yotpo provides a variety of committees including our Mentorship Program, an expansive D&I program, and affinity groups like Yotpo Cares and Women at Work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Within the first half of 2019 alone, we grew our female management representation in NYC from 8% to 38%. We are dedicated to continuing gender & ethnic diversity progression on the leadership level.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Yotpo employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Yotpo contributes 50% of dental premiums.
Vision Benefits
Yotpo contributes 50% of vision premiums.
Health Insurance Benefits
Yotpo pays 100% of premiums for medical coverage for employees, and funds 90% of premiums for medical coverage for dependents, up to certain amounts.
Life Insurance
Yotpo offers company-paid Short and Long-term Disability Insurance as well as company-paid Life Insurance.
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Yotpo provides up to 16 weeks of parental leave for the primary caretaker, at 100% pay
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Technically the beer is bottled, but it's free beer nonetheless.
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Each month, we host Yotpo Eats! The company caters lunch and it's the perfect excuse to step away from your desk, catch up with colleagues, and play 2 truths and a lie with new employees.
Happy Hours
Recreational Clubs
Our Volleyball team is going strong!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Managers set aside budget to provide continued education dependent on employee requests or advancement opportunities.
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Full Health, Dental & Vision (Health 100% for employees, 90% for eligible dependents covered). 3% 401k match. 16wks paid leave for primary caregivers. Flexible Spending Account (FSA). Coffee on drip. Competitive commissions. Pre-tax commuter benefits. Company events. Employee referral program. Onboarding, interview, manager and continued training. Continued training and development. Fully stocked kitchen.

An Insider's view of Yotpo

How does your team reward individual success?

Since we touch most parts of the business & interact with clients every day, it's nice to be publicly recognized - whether in team meetings or larger company settings - to show that our efforts don't go unnoticed. This manifests in many ways, be it verbal encouragement, desired classes/seminars, a wine-tasting tour or oversight of certain projects.

Rachel Weller

Manager, Client Success

How do you collaborate with other teams in the company?

Communication becomes harder as a business grows, and therefore becomes more critical to success. I find that by identifying key players across teams whose perspective is essential to creating a holistic view of the business and meeting with those individuals on a regular basis, I can ensure each team's goals are factored into any decision we make.

Mike Kehrli

Director of Sales & Strategic Initiatives

How has your career grown since starting at the company?

I've seen my contributions impact the course of the company through 2 rounds of funding. I began as an outbound SDR and helped shape our outreach strategy, then led in a team lead capacity. I was recently the first AAE to successfully be promoted from that role into an AE. I'm incredibly optimistic about Yotpo's growth & my own growth here.

Jennie Xu

Mid-Market Account Executive

How do your team's ideas influence the company's direction?

To better understand what we need to change requires listening to our people. Whether it's additional management training or the implementation of CSM & Sales suggestions into product development, our best initiatives have come from the team.

Tomer Tagrin

CEO & Co-Founder

What makes someone successful on your team?

I have found that sharing best practices and possessing a willingness to learn are key factors in determining one’s level of success. I am very conscious of my strengths and weaknesses, allowing me to know where I can help others as well as where they can help me improve creates a dynamic process of growth within the team structure.

David Mascarenhas

Account Executive

Jobs at Yotpo
45

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Strategic Client Success Manager (New York, NY)

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Senior Business Analyst

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SMB AM Manager

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Sales Strategy & Operations Manager

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Learning & Development Coordinator

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Learning & Enablement Trainer

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FP&A Manager

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Employer Brand Manager

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Greater NYC Area
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Email Marketing Manager

Yotpo
Greater NYC Area
6 days ago
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Co-Marketing Manager

Yotpo
Greater NYC Area
6 days ago
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Manager, Customer Onboarding Team

Yotpo
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6 days ago
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Senior Email Marketing Manager

Yotpo
Greater NYC Area
1 week ago
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SMB Account Executive

Yotpo
Greater NYC Area
1 week ago
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HR Business Partner

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Greater NYC Area
1 week ago
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Event Marketing Manager

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Greater NYC Area
1 week ago
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Mid-Market Account Executive

Yotpo
Greater NYC Area
1 week ago
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Sales Engineer

Yotpo
Greater NYC Area
1 week ago
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Senior Salesforce Admin

Yotpo
Greater NYC Area
1 week ago
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Senior Partner Marketing Manager

Yotpo
Greater NYC Area
1 week ago
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Partner Operations Manager

Yotpo
Greater NYC Area
1 week ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including

SMS Partner Manager

Yotpo
Greater NYC Area
1 week ago
​​Yotpo has built a dynamic ecosystem of partnerships with leading eCommerce design, development and full-service marketing agencies who actively recommend, implement & optimize Yotpo’s suite of products to their clients. This is Yotpo’s partner program which has become an explosive growth engine for the company.  As an SMS Partner Manager, you will source and own the pipeline growth for Yotpo’s SMS product by strategically partnering with

Director of Go To Market Enablement

Yotpo
Greater NYC Area
1 week ago
As part of Revenue Operations, the mission of the Learning and Enablement team is to build a culture of learning and development by delivering learning experiences and tools that enable all Yotpo employees to do their best work, develop their skills and drive business results. We are helping Yotpo evolve into an even more desirable destination for talent and as a part of this team, you will play a vital role in creating and fostering a supportive culture where our employees can succeed. 

Benefits Manager

Yotpo
Greater NYC Area
1 week ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including

Pricing Associate

Yotpo
Greater NYC Area
1 week ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including

Senior Brand Writer

Yotpo
Greater NYC Area
1 week ago
We are looking for a Copywriter & Content Strategist to join Yotpo’s Content Team in New York. In this role, you will work closely with the Director of Content and marketing stakeholders to develop on-brand messaging, thought leadership, customer programming, and demand generation content. You will also closely align with product marketing writers to maintain consistent messaging of our products, and you will coordinate day-to-day content activities for the team.  

Customer Success Manager

Yotpo
Greater NYC Area
1 week ago
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Mid-Market Business Development Representative

Yotpo
Greater NYC Area
1 week ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including

Talent Acquisition Partner

Yotpo
Greater NYC Area
1 week ago
Own full life-cycle talent acquisition: actively source, recruit and hire across a range of internal departments, including. Partner with and coach hiring managers to develop hiring plans for each open position from candidate identification through close. Partner with the Talent Acquisition team to create, improve and implement innovative recruiting strategies to support hiring goals, create a world class candidate experience and continue to build employer brand. Source and identify qualified candidates from a variety of sources including: direct sourcing, referrals, and other creative, sourcing strategies to ensure a consistent top-of-the-funnel pipeline of qualified candidates. Build strong relationships with both active and passive candidates, and work to continually improve our candidate experience. Implement structured, competency-based interview plans with a focus on removing bias from the process. Be data driven and routinely measure tool usage and ROI of sourcing platforms, vendors and productivity tools.

Senior Salesforce Business Analyst

Yotpo
Greater NYC Area
1 week ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including

Senior Co-Marketing Lead

Yotpo
Greater NYC Area
1 week ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including

Total Rewards Manager

Yotpo
Greater NYC Area
2 weeks ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including

Compensation Manager

Yotpo
Greater NYC Area
2 weeks ago
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including