Pop-up Operations Associate at Eden Health

| Greater NYC Area
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About Eden Health
Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will do
As the Pop-up Associate you will develop and execute Eden Health Pop-Up clinics at multiple locations across New York City and other states as required. In this role, you will be coordinating all activities prior to the onsite clinic, including staffing and equipment resources. You will be traveling to and from worksite clinics and attending the event. This role is critical to ensuring effective delivery of services and optimal patient experience at employer locations. This role reports to the GM of Pop Ups.  You will work with the clinical, engineering, and operations teams to improve our day to day clinic functions and provide excellent patient experiences. Excellent candidates will have a passion for customer service, be enthusiastic about improving the healthcare experience, and be eager and ready to work alongside our medical providers. 
This is an entirely in-person role that requires flexibility and energy in terms of varying hours, extended hours, and travel via car, plane, and train, including weekends as needed. 

What success looks like

  • Own operations for Eden Health Pop Ups, including making sure the team has all the required equipment and resources on the day
  • Enthusiasm for delivering excellent customer service and five star patient experiences 
  • Ability to engage with diverse patient populations, answer FAQs about Eden Health and the pop up events, and basic insurance and cost questions 
  • Execute a standard approach to ensure consistent delivery at employer locations, including process for patients scheduling appointments prior to the day, check in process, collecting insurance, being clear about on the day roles and responsibilities of care team
  • Work with Customer Success team to set the date and understand the room set up/requirements in addition to providing input on communication materials to be sent to employer HR team in advance of the clinic
  • Coordinate with Eden Health team leads to plan staffing needs well in advance of clinic date
  • Create a process to collect feedback about how the clinic went, identifying areas for improvement
  • Coordinate with Inventory Manager to ensure that the Pop-up Clinics are appropriately stocked
  • Maintain brand standards when at onsite locations, ensuring marketing materials are available and that team members are briefed on the FAQs about Eden Health’s services
  • Collaborate with the Customer Success Team, Clinical Operations and Sales Team to collate feedback from patients and communicate success to employer HR teams
  • Attention to detail when coordinating appointments, checking in patients, dealing with insurance information, and handling patients’ protected health information including specimen samples

What you will bring

  • 2-5 years experience planning and coordinating operations.
  • Experience in healthcare a plus
  • Demonstrated success in collaborating with multiple stakeholders, either internal to a company or externally with patients and clients
  • A roll-up-the sleeves attitude to ensuring that the on site clinics run smoothly, jumping in as needed to be a member of the front line team
  • Strong ability to collect and synthesize important feedback from patients, coupled with Care Team feedback regarding opportunities for improvement
  • Ability to drive improvement in a targeted fashion to make sure we are focussing on the right areas in line with the company priorities

Why Eden Health

  • Fast-growing startup backed by leading venture capital firms Greycroft, 645 Ventures, PJC and others
  • Exciting product in one of the largest and fastest growing markets in the country
  • Mission-driven culture passionate about improving access to healthcare for employees and their families
  • Competitive salary and equity compensation package
  • Great benefits including medical, dental, vision insurance, and commuter benefits
  • Generous PTO and flexible work with a remote first option
  • Awesome team with a great camaraderie - we work hard and have lots of fun!

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: [email protected]edenhealth.com.

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Technology we use

  • Engineering
    • TypescriptLanguages
    • ReactLibraries
    • ClojureFrameworks

Location

101 Greenwich Street, New York, NY 10006

An Insider's view of Eden Health

What's something quirky about your company?

We have a quirky way of taking company-wide meetings to another level. We've gone so far as to recreate an entire episode of Hot Ones with our CEO in the hot seat. We love celebrating big wins with over-sized champagne bottles paired with local pizza - it's an extraordinary pairing!

Chris

Director of Business Development

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.

Mariella

Physician Assistant

How does the company support your career growth?

Eden Health has been a great place to grow. I've had lots of opportunity to work in a diverse set of roles and my colleagues have always been there to support me. Our culture of kindness, candidness and transparency has created a place where I get to see my colleagues grow with me as we take on new challenges and build the future of the company.

Sal

Full-Stack Software Engineer

What is your vision for the company?

We want everyone to have a multidisciplinary care team that is accessible in ways that make the most sense for their life. We are modernizing the delivery of medicine, mental health, and navigation services by providing sophisticated technology to give providers and patients superpowers so that the road to health and wellbeing is a smooth one.

Scott

Co-founder and Chief Product Officer

What are some social events your company does?

We have a Culture Council consisting of volunteers across different departments in our organization. Each month, two volunteers from the Culture Council manage end-end execution of that month's event.

Megan

People Operations Associate

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission and equity compensation packages
-Great benefits including medical, dental and vision insurance
-Free Eden Health membership
-401K
-Commuter benefits
-Generous PTO policy
-Monday and Friday lunch stipends

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Council that is focused on strategically thinking through and implementing events, specifically for a remote workforce.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We conduct annual Anti-Harassment and Unconscious Bias Training company-wide.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
We use Guideline to administer our 401K
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
We offer a $300 stipend to support employees working from home.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annually for continuing education.
Time allotted for learning
Customized development tracks
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