Who are we?

At Ribbon, we believe homeownership should be made achievable for all. As a first of it's kind homeownership company, Ribbon empowers everyday home buyers and sellers to compete for their future home on a level the playing field with high-net-worth individuals and Wall Street investors – and we support agents, brokerages, and lenders create confidence and certainty for clients through powerful financial products and digital workflow software.

Making homeownership achievable is at the heart of all we do - and we live out that purpose every day through our core values:

Set New Standards. Our mission requires a new way forward. We start from first-principles to be different, creative and bold. Big or small, we create new norms.  

Build Together. We are one team, one mission, creating vibrant communities of belonging. We unite in our passion and collaborate with optimism, integrity and trust.

Learn, Teach, Grow. In service of delivering a world class experience, we actively learn from our community, educate others, and celebrate the victories and struggles that come along the way.

Your team:

We look for people who are passionate about helping others, technically-minded, consultative, and care deeply about the details. Our team supports homebuyers through one of the most stressful transactions of their lives, collaborating with our internal team of Ribbon program experts.  

Ribbon is looking for a Portfolio Coordinator to join our team. This person will own relationships with our resident home buyers, who are currently living in Ribbon-owned homes on their path to home ownership. You'll work on a fast-paced, tenacious team with teammates who thrive as a unit and help make a difference in people's lives each day by making homeownership achievable.

How you’ll make homeownership achievable:

• Manage a Portfolio of homes including rent collections, delinquency reporting, move-ins, move-outs, non-renewal, maintenance quotes and payments
• Own relationships with our Resident Home Buyers
• Support Home Buyers, agents, lenders and Ribbon’s transaction team to facilitate the home repurchase process
• Ensure that all Rent and other charges are collected and posted
• Manage all HOA compliance for homes including HOA dues processing, violations resolved, coordinating on approval requests 
• Maintain accurate records of Tenant documentation including Leases, HOA documents, Amendments
• Determine if any maintenance requests fall under Ribbon’s responsibility and coordinate contractors to perform maintenance work
• Keep track of Home Buyer progress to repurchase their home from Ribbon

What we're looking for:

• 2-4 years of experience in resident services or property management
• A passion for supporting customers
• Ability to communicate effectively and professionally through both written and oral communication
• Experience using software to manage work and customer records (CRM or property management tools preferred)
• Strong analytical, comprehension and problem-solving skills, as well as strong verbal and written communication skills
• Ability to prioritize tasks, work on multiple assignments, have a sense of urgency and persistence when problem solving 
• Self-motivation and ability to work in a fast-paced, ever-changing environment 
• Demonstrable experience building relationships with external and internal customers
• Proven ability to contribute to team best practices and process improvements
• A thirst for knowledge and growth in a high-growth startup 

Bonus Points:

• 2+ years of mortgage and/or real estate experience/knowledge
• Knowledge of the real estate transaction process from contract to closing
• Previous experience hiring contractors for maintenance issues
• Strong Computer skills
• Basic accounting skills  

What we offer:

• Health, dental, and vision insurance
• Flexible, unlimited vacation
• Regular team lunches 
• Discounted fitness benefits 
• 401(k)
• Commuter benefits
• FSA + HSA
• Learning + development stipend
• Meaningful equity in the company

Even if you don’t meet all the requirements, we encourage you to apply! If you’d be excited to show up for work each day, we’d be excited to have you on our team. 

Here at Ribbon we embrace our differences and thrive off of the creativity they produce. It’s how we break new ground. As we scale and we help families from every walk of life, the team we build must be reflective of the diverse communities that we serve. Together, we’ve built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Ribbon is an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.