We’re Onna: A passionate, hard-working team solving one of the biggest challenges facing today’s businesses — knowledge fragmentation. We’ve built the world’s first Knowledge Integration Platform to make enterprise knowledge more accessible, useful, and private. We help some of the world’s leading companies like Facebook, Slack, Electronic Arts, and Fitbit, to bring together fragmented knowledge from today’s most popular workplace applications. With our platform, teams can unify, protect, search, automate, and build on top of their organization’s proprietary knowledge, allowing them to leverage it in new and intuitive ways. 

Onna is engaged in an active phase of growth and we are hiring across our offices in New York City, Barcelona, Raleigh-Durham, San Francisco, London & Toulouse. We are thrilled to be able to welcome new team members from across the world to a work environment which is lighthearted, fast-paced, exciting, and flexible. We provide our people with the tools, resources, and outstanding leadership to take their career to the next level. If this sounds like an exciting opportunity, we want to hear from you!

We are looking for an experienced and highly driven Professional Services People & Portfolio Leader to join our Raleigh-Durham team. This role is also open to remote team members within the US!

You’ll grow and manage the Onna Professional Services Team and portfolio offerings across our Knowledge Integration Platform, including eDiscovery and Compliance. In partnership with Sales, Customer Success, ProServe Enterprise Service Managers, and Product, you’ll develop standards for training, delivery excellence, and support for GTM strategies. This is an extremely cross-functional role, where you will manage concurrent work streams as you build repeatable, scalable processes to define the future of Onna’s Professional Services Offering.  

What you’ll do:

• Work with cross-functional teams to design, package, and take Onna’s training and professional services offerings to market
• Build and lead a team of great people who will serve as subject matter experts responsible for scoping engagements, delivering training, and scaling complex on-premise/VPC implementations
• Provide guidance and oversight to ensure delivery standards are met and escalations are properly handled
• Proactively identify and fix portfolio concerns that may impact the team’s ability to meet strategic, financial and business goals

Who you are:

• You have at least 2 years leading professional services teams at Enterprise Saas Companies
  
• Knowledge of cloud architecture (GCP, AWS, Azure, etc.) as well as on-premise IT landscape 
• Experience with SaaS solutions such as Slack, Atlassian, GSuite, Quip, Jira 
• Strong familiarity with application and data integration, knowledge management, information governance, and/or eDiscovery solution landscape
• Experience leading cross functional teams (ESM, Consultants, Architects) to develop, package, and price professional services offerings that will be delivered successfully and achieve customer business outcomes
• Leadership experience managing multiple and concurrent technical projects to successful completion
• Managed and delivered IT engagements for large enterprise customers who have over 10,000 employees
• Bonus points if you have an active project management certification (PMP, PMI, CSM, etc)

We've entered a new era of remote work, where our day-to-day is now virtual, and we're committed to adapting to embrace this change.

Benefits we offer:

• Competitive salary package 
• 401(k) with matching contribution
• Comprehensive medical, vision, and dental coverage
• Flexible vacation and PTO policies
• Flexible working time
• Remote and semi-remote work opportunities
• Monthly virtual fitness and well-being stipend 
• Learning and development budget
• Monthly virtual team Lunch-and-Learns and Happy Hours 
• Birthday and anniversary celebration

About the product & Onna’s funding: 

Our growing list of integrations includes the likes of G-Suite, Slack, Microsoft 365, Box, Dropbox and more. Our open API allows us to integrate with any cloud-based or on-premise platform, for optimal control and visibility into your most critical knowledge. Once connected to Onna, the potential use cases are limitless: Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees. 

In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund. 

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Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines. To view our privacy policy, please visit here.