Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

The role of the Renewal Manager is to manage end-to-end customer renewals across a portfolio of accounts, in addition to any mid-year expansion opportunities. You will be the first Renewals Manager at Catalyst, with a unique opportunity to make your mark on the future of how this function operates. In addition to securing renewals across the business, you will have significant influence in defining our strategy and operations for this role, helping build repeatable processes to be leveraged by future Renewal Manager teammates down the road.

What You’ll Do

• Lead the commercial buying process for all customer renewals with the intent of securing their full retention
• Partner with Customer Success Managers to understand customer priorities and challenges
• Represent Catalyst during a pivotal period in the customer lifecycle; understand and speak to Catalyst’s value proposition in an increasingly competitive and crowded market
• Demonstrate your Catalyst product expertise and Customer Success knowledge to have meaningful, consultative conversations with customers throughout their renewal process
• Leverage data and insights alongside your understanding of the customer’s coming-year goals to prescribe commercial terms that align with the needs of the business
• Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
• Ensure on-time delivery of customer renewals without compromising the customer experience along the way
• Maintain and report an accurate forecast for all renewals in your portfolio
• Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate

What You’ll Need

• 3+ years in a client-facing, pre or post-sales role (preferably in a SaaS environment)
• High level of comfort speaking with executives and procurement at Enterprise companies
• Proven track record of exceeding goals
• Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow
• Technical aptitude to master Catalyst’s platform
• Bias toward action
• Prior closing experience and exposure to design experience is a plus!

Why You’ll Love Working Here! 

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you're continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.