Senior Manager of Asia Manufacturing and Quality
Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.
Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.
As the Senior Manager of Asia Manufacturing and Quality, you will be leading and executing the manufacturing and quality management program for our Asia partners. You will be driving conformance to LATCH standards at our partner locations. This role is a hands-on, working manager position well suited for those that prefer to lead by example.
Responsibilities:
- Ensure quality control at South China based manufacturing partners
- Manage partner quality incidents, root cause determination and quality system effectiveness using 8D methodology
- Help drive manufacturing partner 4M Readiness for manufacturing new product/ process introductions
- Present supplier/partner performance metrics at weekly meetings, scorecard presentations, and quarterly business reviews
- Lead cross functional team to conduct potential supplier qualification audits
- Monitor and drive performance improvements through inspections, first article reviews and manufacturing line validations as needed
- Ensure quality/manufacturing data exchange between partners allows for traceability
- Evaluate performance using statistical analysis
- Collaborate internally for cosmetic acceptance levels and limit samples
- Collaborate with US quality manager to address improvements at Asia suppliers
- Collaborate with Development Engineering to drive improvements
- Review and approve ECOs/Deviations in Arena including quality module participation
Qualifications:
- 10+ years of experience in manufacturing supplier quality management and customer quality management supporting US companies
- Electro-mechanical product experience
- Competent in the use and implementation of the traditional DMAIC- based problem-solving tools including Root Cause / Corrective Action using the 8D approach, 5 why’s, Pareto Analysis, DOE, Kaizen, Poka- Yoke, etc
- Knowledge of quality and reliability concepts, statistical process control methods Knowledge of measurement systems, GD&T, and mechanical/PCB assembly
- Excellent written and verbal communication skills (both English and Chinese preferred)
Founded in 2014, Latch now has 400+ team members working to make spaces better places to live, work, and visit.
We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.
In conjunction with our core values: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.
We embrace diversity and strive to create an inclusive and equitable environment for all.
Latch has over 100 employees and is subject to OSHA guidelines that require all employees be vaccinated against COVID-19.
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