Senior Training Specialist at Onna (Remote)

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Onna is engaged in an active phase of growth and we are hiring across North America and Europe. We are thrilled to be able to welcome new team members from across the world to a work environment which is lighthearted, fast-paced, exciting, and flexible. We provide our people with the tools, resources, and outstanding leadership to take their career to the next level. If this sounds like an exciting opportunity, we want to hear from you!
We are currently hiring for a Senior Training Specialist to join our team! Educating customers and partners is essential to the mission of the company and your dedication to providing a world class training experience with a high level of respect for users will be a huge part of accomplishing that mission. Your attention to detail will help you to become an expert in the Onna platform and an invaluable resource for our users. You’ll have the opportunity to work directly with users to help them master the Onna platform and to use your knowledge to help develop new resources to further expand our offerings to help users understand our constantly evolving technology. 

What you'll do:

In the first few months, you will:

  • Become an expert in the Onna platform! You will develop a deep understanding of our customers and partners and become an expert in user workflows.
  • This role will be responsible for developing, designing, and delivering a suite of training programs for Onna. Interest and skill in helping professionals become more productive, champions of our system, and trusted Advisors is paramount.
  • Use, analyze and research data from training programs and translate it into utility gain for the organization.
  • Help to ensure our user training materials are up-to-date and fresh. The Onna platform is constantly evolving and you’ll help to make sure our user training offerings and resources always reflect those changes.
  • Learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift the team, but we don’t expect you to know everything on Day One.

Going forward, you will:

  • Work collaboratively with our Customer Success, Professional Services, and Partnerships team to ensure that new customers and partners have an amazing experience.
  • Build our library of user training resources. We are always looking to create new resources to help our users master the Onna platform. You’ll have the opportunity to propose, develop, and implement new written and video resources.
  • Implement new user training tools and technology. Improving our tools and technology will be key to providing a great user training experience. You’ll help us to identify new tools and implement new technologies.
  • Help build training programs that lead towards Onna specific certifications, both for our partners and for our customers. 
  • Be a training advocate for our key customers and partners, taking their feedback, and improving our training capabilities and collateral.  
  • Due to the nature of this role, there may be an occasional need for travel.

Who you are: 

  • 5+ years experience in providing user training, managing training resources, designing and generating new training content, or teaching technology, while maintaining a high level of attention to detail and with a focus on making process improvements
  • You are excited about leading live training presentations, both online and in person, and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Onna platform
  • You have knowledge and/or hands-on experience with a Learning Management System (LMS)
  • You have experience working with virtual meeting and training platforms, such as WebEx, GoToMeeting, Zoom Webinar, etc.
  • You have excellent written, verbal, and interpersonal communication skills
  • Detailed planning, time management, and organizational skills are required
  • You are accustomed to dealing with a high level of change in technology and products
  • You are positive, proactive and able to always exercise great judgment
  • Bonus: You have recent experience in a high-growth SaaS company
  • Bonus: You have experience in video editing and production
  • Bonus: You have experience in content management for a large library of educational materials

Benefits we offer:

We've entered a new era of remote work, where our day-to-day is now virtual, and we're committed to adapting to embrace this change. 

  • Competitive salary package 
  • 401(k) with matching contribution
  • Comprehensive medical, vision, and dental coverage
  • Flexible vacation and PTO policies
  • Flexible working time
  • Remote and semi-remote work opportunities
  • Monthly virtual fitness and well-being stipend 
  • Learning and development budget
  • Monthly virtual team Lunch-and-Learns and Happy Hours 
  • Birthday and anniversary celebration
  • Allowance for remote work set-up

About the product & Onna's funding:

For organizations, knowledge is power. Onna accelerates the discovery of knowledge, enabling businesses to gain valuable insights from the ever-growing amount of fragmented information that exists across the vast number of collaboration, communication and content applications. By connecting information silos, organizations can unify, protect, search, and build on top of their proprietary knowledge. With Onna, organizations save time and money, reduce risk, and use knowledge to be more competitive.

Onna’s Knowledge Integration Platform connects to Slack, Microsoft 365, Google Workspace, Confluence, Dropbox, Zoom and many others, to enhance activities like eDiscovery, information governance, knowledge management, and identifying private and sensitive data sharing.

With teams across North America and Europe, Onna supports some of the world’s leading companies, including Dropbox, Electronic Arts, Lyft, Better, Carvana, and NewsCorp. Onna has raised more than $50M from investors, including Atomico, Dawn Capital, Dropbox, and Slack Fund. To learn more, visit www.onna.com.

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Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines. To view our privacy policy, please visit here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • AngularFrameworks
    • Machine LearningFrameworks
    • DockerDatabases
    • KubernetesDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CanvaDesign
    • AsanaManagement
    • ClubhouseManagement
    • GitHubManagement
    • WordpressCMS
    • ContentstackCMS
    • SeismicCMS
    • IntercomCRM
    • SalesforceCRM
    • PardotEmail
    • SalesLoftEmail
    • PardotLead Gen
    • ZoomInfoLead Gen
    • LinkedIn Sales NavigatorLead Gen
    • LeadIQLead Gen

Location

202 Centre St, New York, NY 10013

An Insider's view of Onna

What’s the vibe like in the office?

Everyone in the office is super friendly and reachable. Collaboration and questions are always welcome, and not just because they have to be — our team genuinely wants to help each other succeed.

And now, we do all of this virtually!

Liz

Content Marketing Manager

What's the biggest problem your team is solving?

Unlocking our client's knowledge and tearing down data silos between their teams. We aim to help our customers build a mindset around what their knowledge means to their team and how they can leverage it to be smarter, leaner, and more productive. We ultimately provide a service that answers the question, "How can we make our data accessible?"

Eddie

Architect in Professional Services

How does the company support your career growth?

Working at Onna, I have the right team and tools in place for success when it comes to my career growth. Management does a great job providing clarity and giving me steps to succeed by having dedicated training that supports and encourages career growth. The leaders always make time to help out with growth.

Margarita

Account Executive

How do you empower your team to be more creative?

We empower our teams by trusting in them and giving them autonomy. Trusting in your employees to make the right decisions and putting them in positions to succeed is important in fostering great collaboration and a feeling of empowerment.

Darin

VP of Marketing

How does your team reward individual success?

Celebrating individual success, as well as our team wins, is an important part of our culture. From sending a note on our #kudos Slack channel to giving shout outs at our All-Hands meeting, our team takes the time to celebrate and highlight wins. Additionally, each Onner gets special rewards on their Onnaversary (anniversary) and birthday.

Mayda

Chief of Staff

What are Onna Perks + Benefits

Onna Benefits Overview

We’ve entered a new era of remote work, where our day-to-day is now virtual, and Onna is committed to adapting to embrace this change.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
DE&I & Leadership Committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Onna hosts company outings Monthly.
Free Daily Meals
Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Onna's pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications

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