Senior Training Specialist

| Remote
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*** OPEN TO REMOTE WORK - EXCEPT IN COLORADO ***
Onna  is looking for a Senior Training Specialist to join our team! Educating customers and partners is essential to the mission of the company and your dedication to providing a world class training experience with a high level of respect for users will be a huge part of accomplishing that mission. Your attention to detail will help you to become an expert in the Onna platform and an invaluable resource for our users. You’ll have the opportunity to work directly with users to help them master the Onna platform and to use your knowledge to help develop new resources to further expand our offerings to help users understand our constantly evolving technology. 

About You:

  • You have experience in providing user training, managing training resources, designing and generating new training content, or teaching technology, while maintaining a high level of attention to detail and with a focus on making process improvements.
  • You are excited about leading live training presentations, both online and in person, and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Onna platform.
  • Preferred Qualifications
    • Knowledge and/or hands-on experience with a Learning Management System (LMS).
    • Experience working with virtual meeting and training platforms, such as WebEx, GoToMeeting, Zoom Webinar, etc.
    • Excellent written, verbal, and interpersonal communication skills. 
    • Detailed planning, time management, and organizational skills are required.
    • Accustomed to dealing with a high level of change in technology and products.
    • Positive, proactive and able to always exercise great judgment.
    • Recent experience in a high-growth SaaS company would be a bonus
    • Bonus: You have experience in video editing and production.
    • Bonus: You have experience in content management for a large library of educational materials.

In the first few months, you will:

  • Become an expert in the Onna platform! You will develop a deep understanding of our customers and partners and become an expert in user workflows.
  • This role will be responsible for developing, designing, and delivering a suite of training programs for Onna. Interest and skill in helping professionals become more productive, champions of our system, and trusted Advisors is paramount.
  • Use, analyze and research data from training programs and translate it into utility gain for the organization.
  • Help to ensure our user training materials are up-to-date and fresh. The Onna platform is constantly evolving and you’ll help to make sure our user training offerings and resources always reflect those changes.
  • Learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift the team, but we don’t expect you to know everything on Day One. 

Going forward, you will;

  • Work collaboratively with our Customer Success, Professional Services, and Partnerships team to ensure that new customers and partners have an amazing experience.
  • Build our library of user training resources. We are always looking to create new resources to help our users master the Onna platform. You’ll have the opportunity to propose, develop, and implement new written and video resources.
  • Implement new user training tools and technology. Improving our tools and technology will be key to providing a great user training experience. You’ll help us to identify new tools and implement new technologies.
  • Help build training programs that lead towards Onna specific certifications, both for our partners and for our customers. 
  • Be a training advocate for our key customers and partners, taking their feedback, and improving our training capabilities and collateral.  

We've entered a new era of remote work, where our day-to-day is now virtual, and we're committed to adapting to embrace this change. Due to the nature of this role, there may be an occasional need for travel.

Benefits we offer:

  • Competitive salary package 
  • 401(k) with matching contribution
  • Comprehensive medical, vision, and dental coverage
  • Flexible vacation and PTO policies
  • Flexible working time
  • Remote and semi-remote work opportunities
  • Monthly virtual fitness and well-being stipend 
  • Learning and development budget
  • Monthly virtual team Lunch-and-Learns and Happy Hours 
  • Birthday and anniversary celebration

About us, our product, and our funding:

We're Onna: A passionate, hard-working team solving one of the biggest challenges facing today's businesses — knowledge fragmentation. We've built the world's first Knowledge Integration Platform to make enterprise knowledge more accessible, useful, and private. We help some of the world's leading companies like Facebook, Slack, Electronic Arts, and Fitbit, to bring together fragmented knowledge from today's most popular workplace applications.
Our growing list of integrations features tools that are essential to our customers’ daily workflows like Slack, Zoom and Dropbox. Once connected to Onna, the potential use cases are limitless:
Information Governance, eDiscovery, Compliance, Knowledge Management, are just a few ways Onna can empower organizations and their employees. With our platform, teams can unify, protect, search, automate, and build on top of their organization's proprietary knowledge, allowing them to leverage it in new and intuitive ways.
We're a distributed team with locations in New York City, Barcelona, Raleigh-Durham, San Francisco, London & Toulouse, and many remote team members throughout the US. Onna is actively growing and we're thrilled to welcome new team members from across the world to a work environment that is collaborative, flexible, fast-paced, and lighthearted.
Onna aspires to be a place where people can bring their whole selves to work. We value empathy, grit, and balancing a sense of ownership of our work alongside appreciation for our teammate's accomplishments and effort. Your career growth is important, and we'll provide you with the tools, resources, and manager support to gain experience and further develop your skills.

In 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners Slack Fund and Dropbox, and in 2020 we closed a $27M Series B led by Atomico with participation from Glynn Capital, as well as follow-up investments from Dawn Capital, Nauta Capital, and Slack Fund. 

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Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines. To view our privacy policy, please visit here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • AngularFrameworks
    • Machine LearningFrameworks
    • DockerDatabases
    • KubernetesDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CanvaDesign
    • AsanaManagement
    • ClubhouseManagement
    • GitHubManagement
    • WordpressCMS
    • ContentstackCMS
    • SeismicCMS
    • IntercomCRM
    • SalesforceCRM
    • PardotEmail
    • SalesLoftEmail
    • PardotLead Gen
    • ZoomInfoLead Gen
    • LinkedIn Sales NavigatorLead Gen
    • LeadIQLead Gen

Location

202 Centre St, New York, NY 10013

An Insider's view of Onna

What’s the vibe like in the office?

Everyone in the office is super friendly and reachable. Collaboration and questions are always welcome, and not just because they have to be — our team genuinely wants to help each other succeed.

And now, we do all of this virtually!

Liz

Content Marketing Manager

What's the biggest problem your team is solving?

Unlocking our client's knowledge and tearing down data silos between their teams. We aim to help our customers build a mindset around what their knowledge means to their team and how they can leverage it to be smarter, leaner, and more productive. We ultimately provide a service that answers the question, "How can we make our data accessible?"

Eddie

Architect in Professional Services

How does the company support your career growth?

Working at Onna, I have the right team and tools in place for success when it comes to my career growth. Management does a great job providing clarity and giving me steps to succeed by having dedicated training that supports and encourages career growth. The leaders always make time to help out with growth.

Margarita

Account Executive

How do you empower your team to be more creative?

We empower our teams by trusting in them and giving them autonomy. Trusting in your employees to make the right decisions and putting them in positions to succeed is important in fostering great collaboration and a feeling of empowerment.

Darin

VP of Marketing

How does your team reward individual success?

Celebrating individual success, as well as our team wins, is an important part of our culture. From sending a note on our #kudos Slack channel to giving shout outs at our All-Hands meeting, our team takes the time to celebrate and highlight wins. Additionally, each Onner gets special rewards on their Onnaversary (anniversary) and birthday.

Mayda

Chief of Staff

What are Onna Perks + Benefits

Onna Benefits Overview

We’ve entered a new era of remote work, where our day-to-day is now virtual, and Onna is committed to adapting to embrace this change.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
DE&I & Leadership Committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Onna hosts company outings Monthly.
Free Daily Meals
Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Onna's pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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