Strategy & Operations Manager at Angi

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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About the Role 

This is a unique opportunity to work on Angi's highest growth revenue stream by launching new services. Angi is seeking a highly analytical and process driven leader to develop and manage the operations (including Pro acquisition, communications and retention) for new services. Angi is the established leading platform in fulfilling cleaning and handyman fixed price services for customers across the US, and now has the opportunity to expand the set of services it offers - by example, recurring outdoor services like snow removal, pool maintenance and lawn care. 

In this role, you will be responsible for identifying the best ways to acquire and communicate with Pros for the new service, as well as manage the key metrics around marketplace supply/demand balance and customer satisfaction; these must be balanced with the variable cost targets for supporting both. Success will require developing, testing and then formalizing new processes in each major area by working closely with the existing Expansion team, building your own team of agents, and by working closely with the assigned Product and Engineering teams to automate as much as possible. And all the projects you will be working on have a direct impact on Angi's growth.

What you'll do

The scope of this mandate is broad, and requires exceptional capacity to prioritize and focus:

  • Own operations KPIs and costs for a new service or group of linked services
  • Source, onboard and retain Independent Contractors specialized by service (aka Angi Pros)
  • Improve overall platform experience for both Customers and Angi Pros
  • Drive changes in process, policy, and product to ensure high satisfaction for all users
  • Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities
  • Work closely with Expansion team to understand requirements
  • Work with Product and Engineering teams to automate processes and add features

What we're looking for

  • 2-3 years of professional experience with evidence of increasing responsibility including creating processes for complex operations
  • Bachelor’s degree, preferably with a focus in an analytical field
  • Prior small company or start-up experience required. Experience with marketplaces or past consulting experience is a plus
  • Exceptional quantitative skills and aptitude. Proficiency with Excel and familiarity with databases and SQL
  • Strong communication skills and attention to detail. Will require the ability to create documents and present training information to operations associates, and strategic plans to Expansion team
  • Ability to dig deep into processes and identify areas for improvement
  • Creative problem-solver with excitement to work on cross-functional teams and projects
  • A passion for marketplaces, the sharing economy, and/or the on-demand services space

Compensation & Benefits

  • Competitive salary and equity commensurate with experience and performance
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it
  • Ground floor opportunity with the team
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • NuxtLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • Next.jsLibraries
    • TailwindLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • ReactFrameworks
    • NuxtFrameworks
    • HiveDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • DynamoDBDatabases
    • AsanaManagement

Location

Amidst the hustle and bustle of the big city our New York HQ office is tucked between the Hudson River and iconic landmarks frequented by both residents and tourists. Aside from spectacular skyline views, the office features kombucha on tap, coffee stations, and a free gym.

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

How do you collaborate with other teams in the company?

I value how transparent leadership is about where we stand as a business and our future objectives. On the recruiting team, we are truly partnering up with leaders as they build their teams. Angi empowers every employee to “Be an Owner” over their goals and drive true impact for the organization.

Rachel

Recruiting Manager

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What is your vision for the company?

We are creating a platform that can guide people through the challenges of home maintenance and improvements, and empower them to love where they live by making it exactly what they want it to be. I'm excited to be part of a team that is solving a problem that affects millions of people, including myself and the people I care about most.

Amit

SVP, Engineering

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development.

We also extend comprehensive healthcare offerings, 401K matching, generous PTO, competitive parental leave/family planning benefits, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Angi has a culture and events committee dedicated to leading our newly formed ERG's (Employee Resource Groups) and planning for DEI initiatives, team events, holiday festivities and more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our recruitment teams are dedicated to putting into action unconscious bias training to ensure our teams are built out with top, diverse talent
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend

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