SevenFifty is on a mission to power a connected alcohol supply chain by leveraging the nation's largest network of producers, distributors, importers, retailers, and restaurants. We are uniquely equipped to lead the charge of a full-blown digital transformation by utilizing our comprehensive database of wines, beers, and spirits and making it accessible through an industry-standard online marketplace.

Working directly with the country’s largest beverage alcohol suppliers, importers, and producers, SevenFifty’s Support Specialist will join a squad of 3 to work on responding to internal and external support requests, issue triage, and user sign-up screenings while maintaining and creating internal and external support documentation necessary for the team’s ongoing success.  If you’re ready to put your troubleshooting and collaboration skills to work helping professionals in the beverage industry, this role is for you. You can be located anywhere in the U.S. and will report to our Director of Support & Education.

If you are uncertain whether you are qualified, especially if you are a woman, gender-diverse, or of an under-represented minority, please apply! We would much prefer to have an extra application to consider, rather than that you screen yourself out.

Learn more below.
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What you’ll do:

• Respond to incoming support tickets while meeting established expectations

• Triage incoming support tickets in rotation

• Screen incoming buyer and supplier sign-ups and product claims

• Work closely with other members of the support team, in coordination with other teams, to facilitate a positive client experience

• Look for opportunities to improve on existing processes

What you'll have:

• Support or hospitality experience (bonus if you can anticipate client needs). 

• Experience with a support CRM (bonus if you’ve been buried in the queues).

• A hospitality-inspired desire to engage with and help people.  

• The ability to adapt quickly to new processes typical of a fast-paced tech start-up environment. 

• Experience with Excel, Word, or similar software packages.

• Ability to manage repetitive tasks alongside more demanding troubleshooting issues and stretch projects.

• A penchant for self-driven learning and research as you work.

• Clear written communication, and the ability to quickly identify and share important discoveries and problems in your work with others on the team.

• A resilient personality with the ability to remain cool under pressure and occasionally tackle difficult conversations with grace

• The ability to be accountable for your own time in a fully remote environment.

• Respect for the industry we serve.

What you do NOT need:

• A college degree, or high GPA or SAT score.

• An address in or around New York City. 

• Any equipment – we’ll provide a MacBook and monitor. We’ll assume that you have the WFT setup that works best for you (e.g. desk, internet).

• To drink alcohol! Many of our colleagues do not.

The interview process (the parts are typically scheduled separately):

• Initial phone screen (30 minutes): an overview of the company, the role, and your background, with the Director of Support and Education.

• Take-home exercise 

• Series of Zoom meetings with more team members

• Reference & background checks

More about us:

• The apps you’ll be working with are Zendesk Support CRM, Hubspot Service Enterprise, G Suite, Asana, Zoom, Slack, proprietary client management software, Word, Excel.

• Our company runs on EST but we have teammates and clients all over the US; Support shifts are 9-5 or 10-6 ET

• Our #parents Slack channel currently has 20 members who have ample leeway to balance their work time against taking care of their families.

• We have a wide range of opt-in social events, lunch-n-learns, and special interest groups to ensure everyone has opportunities to connect and develop in a remote environment.

We are:

...90-ish people and growing fast.

...doing our best to make a difference. Read more here. 

...former hospitality professionals and start-up veterans.

...distributed; we work remotely and gather together a few times each year.

...social! We meet for team weeks, wine tastings, and lunch n’ learn sessions.

...eaters and drinkers who love to discuss food and beverage.

...changing an industry. Read more here.

...one of Built In NY’s “Best Places to Work” 2021!

Find out what it's like to work at Sevenfifty here.

Perks & benefits:

• 100% paid individual medical, dental, and vision via Justworks and Aetna.

• Meaningful equity in an industry-changing organization.

• Unlimited vacation to rest and recover.

• Learning opportunities (like a professional certification from WSET).

• Flexibility to work where you want, so long as you’re meeting your goals.

Our values:

• Light the way: Inspire others with your vision for success.
• Open the door: Ask, listen, and empower others.
• Stir it up: Embrace experimentation and bring new ideas to life.
• Keep the glass full: Do more than is expected, for yourself and for others.
• Respect the craft: Commit to excellence and integrity in your work.

We are an equal opportunity employer. What does that mean at SevenFifty? We:

• Give each team member an equal opportunity to develop and grow into a leadership role.

• Acknowledge our shortcomings and try to improve our company and our industry.

• Elevate BIPOC voices in our industry publication, SevenFifty Daily. 

• Do not discriminate against candidates or employees on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status. 

• Have regular, sometimes awkward, conversations about diversity, equity, and inclusion in our employee resource group, SevenFifty Community.

• Are honest and recognize that our company isn’t as diverse as it should be. We’re trying to change that.