OSHS Government Relations Coordinator

Requisition Number: 2391411
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The OSHS Government Relations Coordinator supports the day-to-day management of inquiry processes associated with federal contracts administered by Optum Serve Health Services (OSHS), including the Department of Veterans Affairs (VA) Community Care Network (CCN), Veterans Benefits Administration (VBA) Medical Disability Examinations (MDE), Department of Defense Nurse Advice Line, World Trade Center Health Program, Reserve Health Readiness Program (RHRP), and other government-supported programs.
Working under the direction of the Government Relations Department Manager and the OSHS Government Relations Director, the Government Relations Coordinator provides operational and administrative support to ensure the timely coordination, tracking, and resolution of congressional, executive, and priority inquiries. This role supports daily team operations, assists with casework management, maintains records and reporting, coordinates stakeholder communications, and contributes to special projects and process improvement initiatives. The Government Relations Coordinator plays a key role in helping ensure inquiries are managed accurately, efficiently, and in accordance with contractual and organizational requirements. Success in this position requires strong organizational skills, attention to detail, discretion in handling sensitive information, and the ability to manage multiple priorities in a fast-paced environment.
This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.
This will be on the job training and the training will be from Monday - Friday.
Primary Responsibilities:

• Support the intake, tracking, prioritization, and coordination of congressional, executive, and priority inquiries across Optum Serve Health Services federal programs.
• Monitor shared mailboxes, correspondence systems, and intake channels to ensure timely acknowledgment and routing of inquiries.
• Ensure appropriate legal documentation is on file.
• Utilize internal systems and resources, including ServiceNow, Med Net, VA CCN Portal, Rumba, and other applicable platforms, to research inquiries and facilitate case resolution.
• Track inquiry status, response deadlines, and service-level requirements to support timely case resolution.
• Support with the established processes to obtain input from internal subject matter experts for responses.
• Prepare regular reports, metrics, and status updates for Government Relations leadership and contract stakeholders.
• Identify recurring inquiry themes, trends, and process improvement opportunities and communicate findings to leadership.
• Support the development, implementation, and maintenance of departmental procedures, job aids, and process documentation.
• Handle sensitive and confidential information with professionalism, discretion, and sound judgment.
• Perform other duties and responsibilities as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED
• Must be 18+ years of age OR older
• 3+ years of administrative, customer service, healthcare operations, government relations, or related experience
• 2+ years of experience supporting administrative operations, correspondence management, healthcare operations, claims & appeals processing
• Currently working as a contractor placed at UHG or one of its subsidiaries or affiliate
• Experience managing multiple priorities and deadlines in a fast-paced environment
• Familiarity with military and veteran casework from Members of Congress
• Intermediate proficiency in Microsoft Office applications, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Teams
• Experience creating and maintaining spreadsheets, reports, tracking logs, and correspondence files
• Understanding of the unique needs of the military and Veteran community
• Organizational skills with exceptional attention to detail and accuracy
• Written and verbal communication skills with the ability to communicate professionally across all levels of an organization
• Ability to handle sensitive, confidential, and protected information with discretion
• Understanding of HIPAA and privacy requirements related to healthcare information
• Ability to identify, prioritize, and effectively manage time-sensitive or escalated inquiries
• Interpersonal skills and the ability to build productive working relationships with internal and external stakeholders
• Knowledge of the unique needs and experiences of military Service members, Veterans, and their families
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Written and verbal communication skills
• Analytical skills and exceptional problem-solving skills
• Ability to independently manage multiple priorities
• Ability to organize material from various sources, analyze and draw logical conclusions
• Advanced written communication, editing, and proofreading skills Federal government experience in the Executive or Legislative Branch
• Experience identifying operational trends and recommending process improvements
• Military service, military/Veteran spouse, or demonstrated involvement with Veteran-focused programs and initiatives

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Strong interpersonal skills and the ability to build productive working relationships with internal and external stakeholders

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.