Manages existing customer accounts using conversational AI and AI marketing automation solutions for automotive dealers, OEMs, and marketplaces. Responsibilities include client relationship management, retention and growth strategies, performance reporting, identifying business challenges, explaining AI solutions, coordinating with AI specialists and data scientists, and managing multiple projects. The role requires strong communication, organization, strategic thinking, and adaptability, with travel of up to 70%.
Job Summary & Responsibilities
As a Performance Manager, you will serve as the primary contact for existing customers, focusing on the application of AI technologies within the automotive industry. Your role will involve managing client relationships, retention strategies, and growth initiatives across your portfolio, while showcasing expertise in conversational AI and AI marketing automation to drive industry-specific efficiency solutions.
You will build strong relationships with accounts by delivering performance metrics and insights, positioning Impel’s AI-powered products as industry leaders. By working closely with customers, you’ll gain a deep understanding of their business needs and align them with Impel’s advanced AI solutions, including conversational AI and AI marketing automation. To thrive in this role, you should be highly organized, a strategic thinker, an effective communicator, and possess a strong knowledge of AI applications in the automotive industry.
- Strong business acumen with a focus on AI applications in the automotive industry
- Mastery of conversational AI technologies and their implementation in customer lifecycle management
- Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces
- A strategic thinker adept at leveraging data and insights to strengthen relationships, identify challenges, and implement AI-powered solutions to drive growth.
- Ability to explain complex AI concepts and their benefits to clients in clear, accessible language
- Self-driven and adaptable, comfortable working remotely, on the road, or in the field to meet business needs.
- Ability to work across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes.
- Excellent organizational, interpersonal, and communication (written and verbal) skills with the ability to explain complex AI concepts to diverse audiences
- Demonstrated ability to establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes.
- Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously
- Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies.
- Proficient in Google Suite, Microsoft Office Suite and familiar with AI and machine learning platforms
- Comfortable working in a fast-paced and dynamic environment driven by AI innovation
- Positive, customer-first attitude with a focus on AI-enabled solutions
- Ability to learn quickly and adapt to rapidly evolving AI technologies
Other
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
The Performance Manager will have 3-5 years of work experience in Account Management, with a strong focus on AI technologies in the automotive industry. The ideal candidate will possess:
- Must be located in one of the following states: PA, DE, MD, VA
- Expertise in conversational AI and its applications in customer lifecycle management preferred
- Proven experience with AI-driven efficiency and effectiveness solutions in the automotive sector
- Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously
- A Bachelor's degree in a related field (e.g., Computer Science, AI, or Business with a focus on technology) is strongly preferred or 3-5 years of relevant work experience in AI-driven performance manager roles
- Certifications or advanced training in AI and machine learning technologies are a plus
- Google Analytics experience preferred
- Up to 70% travel
- Bilingual a plus
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate Property and Casualty coverage, and converts prospects into policyholders. The role includes paid licensing and training, customer communication, sales closing, and adherence to remote-work requirements. Employees must work four weekdays and one weekend day, maintain a dedicated home workspace, and remain in their resident state for at least one year due to licensing restrictions.
Top Skills:
Cable InternetDsl InternetFiber InternetPcWired High-Speed Internet
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Provides strategic technical consulting to enterprise customers using Atlassian Cloud, AI, and related solutions. Responsibilities include solving business challenges, developing prescriptive technical guidance, supporting cloud migrations, designing AI proof-of-concept solutions, promoting service expansion, advocating for customer needs, and collaborating across internal teams. The role requires customer-facing expertise, strong knowledge of Atlassian ecosystems and SaaS architectures, and up to 30% domestic and international travel.
Top Skills:
Ai AgentsAtlassian CloudCloud MigrationConfluenceFocusGuardHybrid SaasJira Service ManagementJira SoftwareLarge Language ModelsOn-Premises DeploymentsPrompt EngineeringRovoSaas Architectures
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Designs and maintains SaaS integrations, middleware, APIs, webhooks, automation scripts, and data pipelines. Optimizes enterprise software usage, supports AI integrations, troubleshoots complex technical issues, manages vendors and SLAs, tracks licensing and budgets, and translates business needs into technical requirements.
Top Skills:
Anthropic ApisAPIsAtlassian JsmAutomation WorkflowsCursor ApisData PipelinesMiddlewareOpenai ApisSaaSWebhooks
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
