Product Designer (Senior)

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

The Product Designer will join a team of talented designers focused on providing our customers with a flawless user experience. The ideal candidate will quickly understand our space and the problems we’re trying to solve for our users. You have experience and skill working on all phases of the design process. You will work with your team to provide seamless, intuitive solutions, consistently iterating on designs until the results are “pixel-perfect”. You collaborate well and communicate effectively with a cross-functional team to design the right solutions to complex user problems.

You'll be responsible for:

• Understanding the complex problems we’re trying to solve in the Customer Experience space

• Designing solutions that are intuitive, clean, and effective to achieve our product goals

• Leveraging data to inform design decisions to arrive at the optimal solution for our users 

• Fostering alignment on design decisions across design, product, engineering with great communication and collaboration

• Improving and polishing existing designs, promoting consistency, and improving workflows with the team

• Delivering complete, consistent results

• May involve handling sensitive personal data

Your qualification:

• You have 8+ years of hands-on product design experience covering the full process from user research, sketching, to creating prototypes, user testing, and delivering high-fidelity designs

• You have started utilizing AI tools to enhance your design workflow

• Experience designing for B2B software, SaaS, or work-flow management products a major plus

• You think critically about the end users’ experience and you are capable of providing simple, effective solutions

• You bring strong UI design skills to the table and are eager to elevate our existing design language

• You can create elegant, functional designs that live up to “pixel-perfect” standards 

• You collaborate well with engineers, product managers, and other designers to arrive at the best solution

• You can communicate your ideas and designs in a clear, concise way that creates buy-in from stakeholders

• You have a solid work ethic and you’re willing to put in the time to make our product great

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.