Product Manager, Membership Systems

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Our Enterprise Technology Division is looking for a Product Manager, Membership Systems to help with the transition of our membership system. The ideal candidate has experience owning and managing large-scale enterprise products.

You are driven, ambitious, and possess excellent problem-solving skills coupled with the ability to work well within a team to deliver smart solutions. Each member of Enterprise Technology Division is a critical contributor to the success of our products.

This position is a full-time position located at our NYC Corporate Offices.

The Product Manager, Membership Systems will work under the guidance of a VP and will be tasked with the following:

Responsibilities:

• Own the transition plan – migration, cutover, stabilization - during the transition phase
• Establish a long-term vision, set goals, and build a roadmap that positions the team for success
• Identify gaps, create user stories, establish acceptance criteria, manage tickets and help troubleshoot complex issues
• Liaise with teams across the organization and manage relationships with business partners and vendors
• Collaborate with Engineering, Design, Analytics and QA to deliver solutions that meet customer needs and priorities
• Coordinate change management with key stakeholders and maintain documentation of product features
• Identify new opportunities based on research, industry trends and best practices

Required:

• 5+ years of prior work experience in a similar or related role
• An entrepreneurial attitude with a strong sense of reliability and ownership
• The ability to focus on a problem at hand while considering the company’s long-term strategy
• Experience using/generating data to guide decision making
• The ability to work in a changing environment and be able to deal with ambiguity and bring clarity to teams
• Strong written and verbal communication and ability to simplify complex technical solutions for human consumption
• A passion for health, fitness, and hospitality
• BA/BS in a related field 

Preferred:

• Project management and/or Scrum Master experience
• Proven track record of launching products that have real business and customer impact
• Experience working with subscription applications in the fitness industry
• Experience working with an issue tracking system and/or workflow management tools
• APIs, Analytics and SQL experience
• Experience with payment processing systems including billing and financial reconciliation

Pay Transparency; $125k - $140k

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.