Own the Order Management and Renewal Management Systems supporting Book of the Month’s subscription business. Responsibilities include managing product roadmaps, optimizing shipping SLAs, reducing involuntary churn, evaluating billing and payment solutions, coordinating finance and engineering initiatives, and developing detailed monitoring and reporting systems. The role requires strong technical product management expertise, customer focus, exceptional communication, and meticulous attention to transactional accuracy.
Every month, hundreds of thousands of orders and renewals flow through Book of the Month's in-house software systems, and we are seeking a Product Manager to own two of the most mission-critical pieces of software at the business: our Order Management System and our Renewal Management System. These mission critical systems are purpose built by our in-house product and engineering teams to support our subscription service and deliver the best new books to our members every month.. This is an ideal role for a technical PM who is equally obsessed with how systems work and how customers experience them.
What you'll do...
Order Management
- Own our Order Management System (OMS), which manages the entire lifecycle of an order from the moment a member clicks Ship to the moment it is delivered to our members.
- Be responsible for measuring and optimizing our shipping SLAs, and managing the roadmap that gets us there over time.
- Work and coordinate with key stakeholders to ensure that all updates are scoped well and releases are coordinated with associated updates to SOPs.
Renewals
- Own the product management of our Renewal Management System, which stages and processes payments for members of our subscription service.
- Measure and improve involuntary churn through systemic improvements, such as coordinating schedules, evaluating new recurring billing products, and assessing different payment processors.
- Develop a roadmap with our finance and engineering teams to prioritize projects and monitoring systems to track renewals and disbursements.
Monitoring & Reporting
- Conceptualize and spec detailed reports that allow you to monitor these systems at a granular level, down to every individual member and order.
- Operate on the instinct that if you cannot measure it, you do not know it is happening correctly.
About you...
- 5+ years of experience in a product management role, ideally in transactional product management processing large volumes of orders. E-commerce or subscription experience is required; both is ideal.
- Bachelor's degree, likely in a technical discipline.
- Strong technical skills and deep experience working with engineers to spec technical systems.
- Excellent at communicating technical information to different audiences.
- A rare combination of technical depth and customer obsession: these systems directly shape how members experience our product, and you need a real sense for the customer experience you want, plus the ability to translate it into something engineering can build.
- Exceptionally high attention to detail. In a renewal system, five errors is a huge number of errors, and you care about getting it right down to the individual human.
Salary Range: $100,000 - $165,000
Book of the Month New York, New York, USA Office
34 West 27th Street, 10th FL, New York, NY, United States, 10001
Similar Jobs
Artificial Intelligence • Cloud • Machine Learning • Mobile • Software • Virtual Reality • App development
Own measurement strategy and performance improvement for Snap’s advertising measurement solutions. Lead experimental design, causal analytics, benchmarking, meta-analyses, governance, and scalable measurement initiatives. Advise executives and external partners, influence product roadmaps, develop thought leadership, and build analytical fluency across teams. Apply advanced statistics, SQL, AI tools, dashboarding, and data visualization to guide advertising efficacy decisions and identify innovation opportunities.
Top Skills:
AISQL
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Leads a field-based team supporting GM dealerships with parts revenue, service operations, customer retention, warranty administration, technician training, and customer experience. Owns zone revenue and performance KPIs, analyzes dealer marketing and merchandising, implements business plans and countermeasures, and drives continuous improvement. Requires strong automotive business knowledge, leadership experience, data analysis skills, frequent travel, and residence or relocation within the assigned territory.
Top Skills:
Dealer Operating ReportsFixed Ops Analysis ToolsExcelSales Reporting Tool (Srt)
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Design, develop, and maintain highly available Go-based software for large-scale VOD, live, and linear streaming delivery. Build reliable services supporting dynamic ad insertion, manifest manipulation, multi-CDN routing, and content-origin workflows. Collaborate with SRE on resilient, multi-region systems; use observability and performance analytics for troubleshooting; contribute to code reviews, architecture, technical direction, and engineering best practices across globally distributed teams.
Top Skills:
AgileAkamaiAWSAzureCdnCi/CdCloudflareCloudfrontDashDockerFastlyGCPGitGoHlsKanbanKubernetesPythonScrumSre
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
