Program Manager, Monitoring and Quality Assurance

POSITION SUMMARY:

HIAS seeks a Associate Manager, Monitoring and Quality Assurance to lead and coordinate monitoring activities for the Preferred Communities (PC) programs, in close collaboration with members of the Social Integration team. This position is responsible for planning, implementing, and supporting monitoring efforts that ensure program quality, compliance, and effective service delivery across HIAS affiliate sites. The Associate Manager, Monitoring and Quality Assurance will also lead the coordination and logistics of combined monitoring activities across multiple resettlement and integration programs.

As required by the Office of Refugee Resettlement (ORR), HIAS must monitor the activities of its affiliates across the country to ensure that services are provided in compliance with the requirements of each grant. The Associate Manager, Monitoring and Quality Assurance works closely with colleagues across integration programs, such as the Program for Initial Resettlement (PIR) and Matching Grant (MG) programs to align and streamline monitoring efforts.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (California, Colorado, Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia).

The salary for this position is $75,000-90,000. This position is grant funded and the position is contingent on funding.

ESSENTIAL FUNCTIONS:

• Leads planning of yearly monitoring schedule with Resettlement & Integration staff, ensuring timely implementation and adherence to the agreed monitoring schedule.

• Coordinates affiliate monitoring site visit logistics with assigned program monitors, including visit preparation, case selection, file upload, affiliate communication, documentation of trends, report writing and follow-up on findings.

• Performs monitoring activities for on-site or remote monitoring, including home visits and file review, stakeholder interviews, and program assessments, as needed.

• Coordinates desk monitoring of affiliates as needed, including for newly established affiliates, upon an affiliate’s request or following monitoring findings that require additional oversight, in response to performance concerns or grievances.

• Liaises with ORR during affiliate and HQ monitoring activities, supporting preparation, communication, and follow-up throughout the monitoring process.

• Manages the tracking of findings and corrective actions from ORR and HIAS monitoring visits to ensure relevant and appropriate follow-up to recommendations addressed in the required timeframe; coordinates targeted trainings with the relevant PC staff to resolve findings.

• Collaborates with the Grants Administration team to plan and implement financial monitoring activities, ensuring alignment between programmatic and fiscal oversight.

• Updates Monitoring Reports and tools as needed as new guidance is received from ORR.

• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required. Master’s degree in Social Work or a related field is preferred.

• 6-8 years of relevant work experience.

• Knowledge of and experience with the U.S. Refugee Admissions Program strongly preferred, including experience supporting refugees and immigrants through case management, community-based services, or other wraparound integration services.

• Strong knowledge of ORR eligibility documentation requirements and Preferred Communities programs, including Intensive Case Management, GAPS, and Direct Client Assistance provision.

• Previous work experience at a national resettlement agency or local resettlement provider required.

• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word is essential.

• Well-organized and detail-oriented, with the ability to recognize key findings in affiliate files; ability to work under pressure and meet deadlines.

• Excellent verbal and written communication skills, including producing comprehensive written reports after each monitoring visit.

• Excellent interpersonal skills to maintain key relationships with program staff at HIAS affiliates.

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.

• Ability to travel within the U.S. as needed, approximately 3–6 times per year.

• Must be authorized to work in the United States and able to provide employment eligibility documentation as required.