The Program Manager will oversee cross-functional teams, manage project timelines, improve operations, and support the launch of innovative payment and funding products.
Who we are About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll doResponsibilities- Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience
- Design the playbook to execute against operational requirements and deliver a best-in-class user experience
- Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals
- Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows
- Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence
- Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience
- Design the SOPs of technical product support, including API troubleshooting, to execute against operational requirements and deliver a best-in-class user experience securing customer retention objectives for new product releases
- Lead multiple cross-functional projects that enable the launch of new products and features
- Simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals that increase early user adoption of new banking and business funding products
- Identify and drive service efficiency process improvements alongside payments and business funding product and engineering teams, focusing on automation opportunities for support processes, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in customer support and onboarding workflows
- Engage with stakeholders across the organization to explore new product offerings in payments, closing gaps related to user experience and compliance while driving overall excellence for user support and internal operations;
- Run incubation and governance programs for payments and banking products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramp/Payin integrations), guiding features from private beta to General Availability by validating operational readiness with go/no-go dashboards and incubation graduation criteria that measure operations KPIs (CSAT, agent productivity, and costs), and by defining support SOPs for internal and vendor support teams
- Lead product compliance and operational-capacity programs for payments and banking product betas, coordinating Legal, Tax, and Risk to identify regulatory gaps (global sales tax compliance, KYC/KYB requirements) and deploy targeted automations and tooling (AI support agents, AI powered onboarding) to increase operational cost savings, limit Stripe’s liability for non-compliance, and inform support resource planning and budgeting
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirementsBachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 2 years of experience managing timelines, resources, and stakeholder expectations to deliver results that align with organizational goals.
Position also requires the following:
- 2 years of experience documenting operational processes
- 2 years of experience designing and implementing process improvements
- 2 years of experience scaling support operations
- 2 years of experience communicating technical concepts to users and stakeholders
- 2 years of experience building queries using SQL
- 2 years of experience analyzing large datasets to draw conclusions and make recommendations
Salary: $148,450 - $210,600/yr.
This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
Up to 50% telecommuting permitted.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.NY19
#LI-DNI
Stripe New York, New York, USA Office
11 Park Pl, New York, NY, United States, 10301
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead design, launch, and management of targeted sales programs to accelerate revenue and improve productivity. Partner with sales leaders and cross-functional teams to translate strategy into scalable programs, measure KPIs, optimize via data insights, and drive change management and adoption across a global sales organization.
Top Skills:
Ai/Ml
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Lead and manage programs for Combat Identification Systems (IFF) within a C4ISR context. Plan, execute, and track financial, schedule, technical, and business objectives; coordinate cross-functional teams; support new business and financial planning; analyze and improve processes while ensuring compliance with policies and regulations.
Top Skills:
C4IsrIff
Cloud • Information Technology • Security • Software • Cybersecurity
Lead global partner incentive strategy and execution across rebates, SPIFFs, MDF, and promotions. Build scalable earning logic, funding models, and payout mechanisms; operationalize program lifecycle including claims, validation, and payouts; partner with Finance, Marketing, Legal, Sales, and IT to automate processes, measure ROI, and drive adoption.
Top Skills:
Analytics PlatformsAsanaCRMIncentive Management PlatformsIncentive Management ToolsPrmSalesforce
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
