Director of Technical Project Management at Resy

| Greater NYC Area
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At Resy, American Express Global Dining Network, we are tackling the toughest challenges in an industry that everyone loves, hospitality, at a global scale. We hold ourselves to the highest standard in delivering elegant technology fueling exceptional experiences for both our restaurant operators and diner alike. We are seeking a Director of Technical Project Management with a strong leadership skills and deep technology background to join our Engineering team at Resy, American Express Global Dining Network Engineering team. You will be responsible for leading a team of Technical Project Managers. This role will recruit, manage and mentor a team responsible for supporting high priorities business objectives and Engineering Excellence projects defined by our Engineering Architecture team. It requires Agile savvy, impactful communicator who is confident with exceptional technical management skills and has a go getter attitude. This position will report to the Chief Technology Officer of Resy, American Express Global Dining Network.

Responsibilities include but not limited to:

  • Managing a Technical Scrum Masters who will work with teams to deliver solutions in support of key product initiatives by working closely with Product Owners and Engineers.
  • Serving as the voice of the American Express Global Dining Engineering team; working with your team to manage, document and approve all team communications with the business and vendors.
  • Working with American Express Global Dining Team leadership to define our Software Development Life Cycle process.
  • Working with our Global Dining Architecture Team to define and chart the path of a unified American Express Global Dining technology infrastructure.
  • Collaborate with Product Owners and Engineers to define and drive Metrics/OKRs/KPIs.
  • Coach and Challenge Product and Engineering teams to live and breathe agile principles
  • Collaborate across teams to bring them together and manage dependencies.
  • Understand the technical details sufficiently that they can meaningfully represent the team and business stakeholders.
  • Maintaining release and dependency plans across Engineering teams and external partners.
  • Actively identifying, managing and raising risks, issues, and changes tied to product development initiatives and Engineering driven initiatives.
  • Conducting PI Planning sessions and Scrum ceremonies, with a focus on continuously learning from the past.
  • Finding opportunities to embrace innovative technologies and processes.


Must Have Qualifications:

  • 10+ years of engineering / development experience with 3+ years of agile experience scrum master managing scrum team for medium to large software development projects 
  • Comes from technical delivery background with good understanding of software engineering and technologies
  • Organized, diligent, proactive and passionate about delivery
  • High energy and passion for building technical solutions as well as the ability to inspire a team
  • Excellent in Agile, Scrum development teams delivering fast paced environment
  • Experience understanding technology solutions at an enterprise-level 
  • Excellent oral and written communication skills and an ability to effectively communicate and negotiate with third parties, development and product managers
  • Experience in clarifying objectives, dealing with ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions

Nice to Have Qualifications:

  • Experience managing or mentoring technical project managers
  • Prior experience in a regulated environment
  • Expertise in JIRA a major plus.
  • Agile/Scrum Certifications
  • Project Management Certification
  • Knowledge of Restaurant Industry

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Technology we use

  • Engineering
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222 Broadway, New York, NY 10038

An Insider's view of Resy

What are some social events your company does?

I am all about family meal! Every Friday, we order lunch from one of our restaurants and everyone from engineering to sales comes together to eat. We get to catch up across departments to talk about work and the weekend. We’re not all restaurant industry vets, but we all appreciate good food and the experience of enjoying a meal with friends.


Senior Regional Success Manager

What's the biggest problem your team is solving?

We're growing fast at Resy, and we're building products the restaurant industry hasn't seen before. One challenge is to maintain quality in our code & testing as we move quickly. Our engineering team leans on unit tests and we have a lot of automated integration tests. I'm excited to see how holding on to these values will impact our ecosystem.


Senior Software Developer

What are Resy Perks + Benefits

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Resy's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,700 annually.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
In addition to our Equinox subsidy, Resy also provides a wellness stipend up to $900 per year.
Retirement & Stock Options Benefits
Company Equity
Resy offers all employees stock options.
Child Care & Parental Leave Benefits
Generous Parental Leave
Resy offers up to 12 weeks of paid parental leave for all new parents with at least a year of service, plus 8 weeks of transitional time, where new parents can work 4 out of 5 days at full pay.
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Resy offers a flexible vacation policy and encourages employees to take a minimum of 20 days per year.
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Resy offers pre-tax commuter benefits for all employees
Company Outings
Stocked Kitchen
Some Meals Provided
Resy provides catered Family Meals every Friday, primarily from our restaurant partners.
Happy Hours
Resy provides monthly company sponsored happy hours.
Pet Friendly
Fitness Subsidies
Resy offers discounts at Equinox Fitness Clubs.
Professional Development Benefits
Job Training & Conferences
Resy provides an annual professional development budget for all full time employees.
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
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