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Implementation Manager

| Greater NYC Area
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We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

 With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

Due to our rapid Global expansion, we're looking for logistical masterminds to join our growing team. Salivating at the thought of solving real-world problems while streamlining the inefficient industry of global trade? Keep reading!

What you'll do:
  • Lead the implementation of select new client accounts or new business with existing clients from business award of multi-modal services through implementation and ramp up to steady state service delivery.
  • Partner with Sales and Account Management acting as the primary set of extra hands shepherding the client through the implementation lifecycle.
  • Define and structure total scope of awarded business, and create an implementation project plan ensuring client and internal teams across sales, account management, planning & operations, carrier relations, procurement, fulfillment, technical and other teams a scoped to execute.
  • Own the readiness to serve and implementation project critical path to deliver to client as sold.
  • Continuously drive and adapt the plan to new realities and findings to optimize for service level and quality for the client while establishing and implementing executable, efficient and universal internal and external solutions.
  • Develop implementation plans with the respective procurement and operations teams to execute on awarded business
  • Confirm with internal procurement teams to that respective contracts, agreements and requirements are signed and fully executed.
  • Summarize and report out on implementation program status to leadership (commercial, business, and operational) highlighting any risks or barriers to success.
  • Successfully close out implementations with a project style review.

What you'll need:

  • BA/BS degree with 8+ years of professional logistics, supply chain, projects, programs or consulting experience
  • A consistent track record of success in scoping planning starting and finishing client facing cross functional projects;
  • Excellent collaboration, communication and interpersonal skills.
  • Comfort and confidence in front of clients.
  • Fluent in supply chain, logistics or freight forwarding operations with a knack for spotting opportunities to simplify processes and solutions while preserving client happiness.
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

We're in Chelsea near the Flatiron Building. We’re surrounded by world-class restaurants, great access to transit, and tons of inspiration!

An Insider's view of Flexport

What’s the vibe like in the office?

Our office can be described as positive and lively. The open floor plan allows collaboration to constantly flow amongst teams. In addition, we have private offices and phone booths when we need to hide away, focus, or have meetings with our teams.

Nicole

Senior LCL Associate

What projects are you most excited about?

The projects I’m most excited about are centered around people development. From our candidate experience, to onboarding, skill mastery, and promotions, it’s imperative that we challenge the status quo.

Jessica

Sales Development Manager

What makes someone successful on your team?

Be organized, intellectually curious, and ready to jump in and roll up your sleeves starting from Day 1.

Mike

Global Operations Manager

What is your vision for the company?

At Flexport, we want to make trade easier for every business. We support our clients by making international shipping easier and more efficient. For me, my goal is to create an office culture where people feel empowered in their roles, enjoy collaborating with one another, are challenged to solve real-world problems, and have fun while doing it!

Kaitlyn

NY GM | SVP Sales & Account Management

How has your career grown since starting at the company?

I've grown while working at Flexport because we're encouraged to learn new things, take on leadership roles, and to step outside of your comfort zone. This job has challenged me to constantly improve, both personally and professionally.

Sara

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Flexport holds an annual volunteer week for different offices to get involved within their local communities. Flexport also offers 10 hours of paid volunteer work each year!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Flexport NYC partners with awesome fitness organizations in the local area to hold monthly workouts for our employees!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Flexport has a fully stocked kitchen including unlimited snacks, cold brew, and kombucha on tap!
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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