A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves five million students in all 50 states.
We are seeking a Program Coordinator for the Amplify Ambassador program to strengthen and expand relationships with our rapidly growing customer base. This role will support a year-round engagement strategy for customers post-sales by driving value, dedication, and upselling opportunities across our products. The program coordinator will report to the Director, Customer Engagement and will be an integral part of the development and growth of an ambassador program for Amplify teachers. This role will collaborate frequently with colleagues on the marketing team as well as cross-functionally with the Partner Success, Customer Operations, Research, Sales, and GM/Product teams.
The ideal candidate is self-motivated with a keen attention to detail.
Responsibilities of the Program Coordinator:

• Support all aspects of the rollout of Amplify's Ambassador program, including but not limited to program development, meeting management, online community, collateral creation, and other duties as assigned.
• Manage multiple projects simultaneously, including interdepartmental communication, implementation planning, and coordination of projects from input to delivery, maintaining project timelines and deliverables.
• Partner with Amplify teachers to collect feedback and make recommendations for improvements to the Amplify suite of products.
• Build and maintain subject matter expertise across products.
• Support the recruitment efforts across teams to identify and confirm Amplify Ambassadors.
• Support the development of the agenda building and content needs for monthly ambassador meetings.

Competencies

• BUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or external customer expectations while developing relationships that secure commitment and trust.
• BUILDING PARTNERSHIPS - Developing and influencing relationships within and across workgroups to achieve results.
• COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner while also listening actively to others.
• DECISION MAKING - Identifying and understanding problems and opportunities by collecting, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is supported by data in consideration of probable consequences.
• INNOVATION - Building novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in varied, unique solutions. Implement continuous improvement-based practices to achieve and exceed performance standards.
• MANAGING RELATIONSHIPS - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
• PLANNING AND ORGANIZATION - Establishing an action plan for yourself and others to complete work efficiently by setting priorities, establishing timelines, and managing resources.

Basic Qualifications of the Program Coordinator:

• Bachelor's degree or equivalent in a Humanities major, Marketing, Communications, Business, or related fields.
• Excellent communication and interpersonal skills; ability to communicate and relate well with others from a variety of backgrounds at different levels of the organization.
• Proven ability to develop and execute a strategy for communicating with existing customers by driving a multi-pronged approach, maximizing nurture campaigns and new product/capability introductions.
• Strong writing and editing skills.
• Excellent customer service and problem-solving skills.
• Social media or online community management experience
• Project management work experience.
• Strong technical skills, including familiarity with Salesforce (or other CRM), Wordpress, and Hubspot (or other email service provider).

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.