Quality Control Representative

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on X and Instagram @ASCAP and on Facebook.

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Job Overview:

In an effort to provide superior service to our internal and external customers, the Quality Control Representative is responsible for the analysis, research, reconciliation and maintenance of the ASCAP repertory. As a result, ASCAP members and foreign affiliated parties are payable with each quarterly distribution. Quality Control Representatives report to the Quality Control Team Leader, are part of the Repertory Department, and are based out of ASCAP’s New York City office.

Areas of Responsibility & Accountability:

• Perform research and update work records based on the quality review of works at first performance.
• Generate exception reports and document research processes to address anomalies within ASCAP’s internal copyright data.
• Update and resolve any issues pertaining to works, agreements, and mandates using information provided via exception reports.
• Facilitate the onboarding of bulk work registration submissions by providing guidance, testing, and reporting to the proper individuals.
• Manage updates to documentation regarding departmental best practices.
• Perform the necessary administrative work to ensure that high-profile/high-value inquiries and/or royalty-based adjustments are handled and processed accurately.
• Take appropriate actions to resolve member inquiries pertaining to works, agreements, or registration discrepancies.
• Follow-up on inquiry assignments and respond to all phone calls and emails in line with department guidelines.
• Contribute to and assist with the coordination of various projects relating to quality control.
• Provide feedback regarding quality-based improvements to workflows both inside and outside of regular duties, when appropriate.
• Assist with general administrative tasks across the Repertory Team by preparing team totals, facilitating meetings, taking minutes, supporting new team members, etc.

Qualifications & Requirements:

• Bachelor’s degree preferred, related work experience acceptable.
• 1+ years of relevant work experience.
  
• Strong computer skills, including experience with MS Word, Excel and Access.
• Ability to follow written guidelines to resolve routine copyright-related questions and refer uncertain matters to more senior team members.
• Customer service-oriented approach to both general work and correspondence.
• Comfortable utilizing basic math skills.
• Ability to deduce resolutions by using both ASCAP data and logical problem-solving skills.
• Consistent commitment to professional communication, both in writing and on the phone.
• Interest in music, music licensing, and/or music business is preferred.
• This position requires the incumbent to be in the office one day per week.

Compensation/Benefits:

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:

• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match
• An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
• Generous time-off policy
• 12 company holidays
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Employee gym discounts at select gyms
• Commuter benefits
• Voluntary pet health insurance
• Voluntary auto and homeowner’s insurance
• Voluntary employee, spouse, and dependent life insurance options
• Voluntary ID protection Coverage

Occasional travel for in-person meetings may be required.

The anticipated base salary range for this position is $50,000.00 to $50,000.00 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.