Receptionist - CW

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

The purpose of the receptionist position is to provide a welcoming and professional first point of contact for clients, visitors and staff. This role supports the overall efficiency of the workplace by managing front desk operations, directing inquiries, and ensuring smooth communication flow.

The purpose of the receptionist position is to provide a welcoming and professional first point of contact for clients, visitors and staff. This role supports the overall efficiency of the workplace by managing front desk operations, directing inquiries, and ensuring smooth communication flow.

Core Responsibilities: 

• Greet visitors and clients in a professional, welcoming manner to create a positive first impression and enhance the organizations public image.
• Manage incoming phone calls and direct inquiries and take messages, efficiently to ensure seamless communication within the organization.
• Coordinate the scheduling the use of visiting rooms. Maintains visiting room organized  for family visits
• Maintain an organized a presentable front desk and lobby area.
• Distribute incoming mail, packages and correspondence to appropriate department. Communicate effectively with staff and exernal parties to relay accurate information.
• Assist with administrative tasks such as filing and document preparation to support office productivity and workflow. 
• Monitor visitor logs and issue name tag to maintain security protocols and protect confidential business operations.
• Other task as needed

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. 

• High school diploma or equivalent, some prior experience in customer service preferred but not required.
• Communication Skills
• Customer service skills
• Organizational skills
• Multitasking ability
• Professional appearance and demeanor
• Attention to details
• technology proficiency
• Demonstrated strong commitment to safety.