Receptionist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with. Our receptionists embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.

As a Receptionist at JLL, you will serve as the face of our organization, transforming routine arrivals into memorable brand experiences. You will act as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources while maintaining the highest standards of hospitality and professionalism. This role is essential to creating frictionless, high-quality experiences for clients and guests, supporting security protocols, and ensuring seamless facility operations.

• Deliver White Glove Service: Greet guests upon arrival with a warm and sincere welcome, providing personalized, anticipatory service that focuses on quality of interaction rather than transactional processing
• Act as Information Hub: Serve as the central point of contact, connecting employees, visitors, and vendors to the right resources, departments, or answers with confidence and professionalism
• Master Reception Service Standards: Embody JLL's hospitality standards and demonstrate self-accountability through participation in hospitality audits conducted by the management team
• Manage Guest Concerns: Handle guest concerns in person, over the phone, or via emails/tickets, offering assistance and resolution promptly and graciously
• Data Management: Ensure proper registration and tracking of all visitors, utilizing dashboards and platforms to generate data-driven insights regarding guest volume and facility usage; record and organize parking logs, security access cards, vendor sign-ins, and badging access
• Support Physical Security: Issue employee badges following proper security procedures, track badge on-boarding/off-boarding processes, and support badge inventory management
• Coordinate Event Support: Support onsite events through organized check-ins and badging, providing a hospitality-focused arrival experience for all external and event guests
• Facility Management Triage: Act as the triage point for facility management issues, manage incoming and outgoing courier packages and mail, and work closely with team members to coordinate smooth handling of guest requests

• Minimum of two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices
• Proficiency in Google Suite, with flexibility to quickly adapt to new processes and systems implemented by management
• Excellent organization and communication skills, both oral and written; proficiency in English required
• Ability to perform minimal physical activity such as walking and carrying small packages
• Confidence to enforce security policies and manage friction points (e.g., unannounced vendors) while maintaining a high level of professionalism and customer service
• High-energy with eagerness to learn and go above and beyond
• Perfect time and attendance record essential.

• Spanish language proficiency
• Experience in corporate office reception or workplace services

Chelsea Market Google - 75 9th Ave, New York, NY

Monday–Friday, 8:30am – 5:30pm

$45,800 to $60,120

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.