Recovery Support Specialist (58507)

SUMMARY

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Recovery Support Specialist at Phoenix House, you will participate and facilitate the occurrence of shift change, provide Criss intervention counseling, conduct group intake, ensure that client adhere to the day-to-day program schedule, tracking attendance and monitoring participation in program events and activities.

If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together. 

***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***

About Us 

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.  

What We Offer 

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks: 

• (10) Paid Holidays 

• Paid vacation, sick time, personal and wellness time 

• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week 

• Pet insurance, legal support, and other supplemental insurance 

• A generous tuition reimbursement program 

• 403(b) retirement plan 

• Competitive wages and more... 

You will have responsibilities including but not limited to:

• Ensures that patients adhere to the day-to-day program schedule, tracking attendance as required.
• Monitors participation in program events and activities.
• Conducts and documents appropriately room/bed checks (minimally every thirty minutes) to ensure resident safety and presence.
• Conducts routine facility checks to ensure facility safety and security.
• Reviews client property/items upon admission or receipt to ensure compliance with facility and program rules.
• Conducts contraband searches and drug screen analysis administration in accordance with policies and procedures.
• Assumes lead duties for shift(s) as assigned, which includes ensuring that the program schedule is followed, all duties are assigned and completed by team during the shift and critical incidents are reported to the Manager on Call and appropriately documented.
• Mentor patients towards success in program including but not limited to behavior modification, program rules, schoolwork, job responsibilities and appropriate social interactions with peers, family and staff.
• Provides safe, timely, and supervised transportation of patients to off-site appointments or activities as needed.
• Maintains accurate documentation in staff log, incident reports, facility forms, and/or other reports in a timely manner in accordance with policies, procedures and regulations.
• Assist with filing and data-entry.

Job Details:

•  Long Island City Residential - Queens, NY
•  Full Time-non-exempt
•  Salary range $17.78 - $26.68
•  Shuttle services are provided for staff, pick up and drop off to and from the train stations in Long Island City, making the commute easier and more convenient.

• Shuttle service for staff operates during the following hours:

   Morning: 6:30 AM – 10:00 AM

   Evening: 4:30 PM – 8:00 PM

REQUIRED EDUCATION

• High School diploma or equivalent required

LICENSES & CERTIFICATIONS

• Credentialed Alcoholism and Substance Abuse Counselor Trainee (CASAC-T) in good standing

REQUIRED EXPERIENCE

• Minimum two years’ experience working in a substance use disorder treatment setting, including working with patients with co-occurring disorders.
• Trained to dispense medications to clients in case of emergency. 

COMPETENCIES (KSAs)

• Ethical Practices
• Judgment
• Rapport Building
• Emotional Intelligence
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.