Sells mobile, internet, cable, TV, and related telecommunications services in a retail store. Engages customers, identifies needs, recommends packages, upsells products, explains pricing and promotions, meets sales and commission goals, and maintains customer satisfaction. Collaborates with team members, works flexible schedules, and may support nearby stores within a 35-mile radius.
Overview
JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed.
Who We Are
We are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.
Key Responsibilities:
Sales & Product Knowledge
- Must be able to engage customers and present telecommunications products and services proactively.
- Must be comfortable selling mobile, internet, cable, TV, and related support services.
- Should know how to identify customer needs and recommend the right products or service packages.
- Must be able to upsell and cross-sell products to maximize sales opportunities.
- Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
- Must be able to explain products, services, pricing, and promotions clearly to customers.
Customer Experience
- Must provide a positive, professional, and solution-focused customer experience.
- Should be comfortable building customer relationships and creating long-term brand loyalty.
- Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
Team & Organizational Success
- Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
Requirements
- At least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons is preferred. Wireless, mobile, cable, internet, telecommunications, or retail sales experience is strongly preferred.
- A high school diploma or GED is preferred.
- Must be eligible to work in the United States.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
- Ability to stand for extended periods of time and lift up to 35 lbs is preferred.
BenefitsPerks & Benefits
- Medical, Dental, Vision, and 401(k)
- Paid training and onboarding
- Monthly commission opportunities
- Internal promotion and advancement opportunities
- Employee growth and rewards programs
- Annual all-expenses-paid trip opportunity for top performers
Pay: $20/hour + monthly commission
Expected Hours: Approximately 40 hours per week
Total Compensation: $45,000 - $75,000 annually, based on hourly pay and commission performance
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