Remote Support Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home. 

We boldly go.

Where is the work:

What's in it for you:

As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.  

What you will do:

This position is a support role within the Service Department, which provides customer support functions.  The Remote Support Specialist is an office role with strong technical skills in Building Energy Management Systems (BEMS); An RSS is expected to provide exceptional customer service to internal and external customers through performance and execution of Digital service agreements, BAS retrofit projects, small energy projects, and system service. This role is expected to develop strong customer relationships with building owners and operators through remote issue resolution and assessment. Work in coordination with Digital and Intelligent Services, controls and service teams, account managers and other stakeholders to leverage our digital offerings and provide remote solutions.

• Remotely connect to customer sites to view and manipulate building system programs.
• Monitor critical building metrics, reacting to trouble codes and alarms if needed, check systems for operational integrity, make small-scale adjustments to a building system program; notify and interact with customers or internal personnel when necessary.
• Heavy phone, email, and Microsoft Teams interaction with external customers and other departments.
• Participate in Trane’s “Field IT” (FIT) team to assist other team members in the Southeast region in connectivity and cyber security.
• Troubleshoot connectivity issues, communicate with customer IT representatives to solve problems related to networking and communications.  
• Summarize findings, develop solutions and communicate to necessary recipients. Can self-perform recommended fixes.
• Maintains necessary documentation and records actions according to standard work processes for future customer interaction review
• Utilize digital tools to execute building and system data reviews to monitor building performances and metrics.
• Makes recommendations as needed for optimization and executes adjustments as requested.
• Fulfills connected building scheduled inspections assigned work as part of service contract fulfillment.
• Performs building surveys of HVAC Equipment/controls and operational costs and validates preliminary information with customer.  
• Participates in new service agreement turnover (TIP) meetings to review Intelligent Service Agreements scope with other team members for the purposes of planning work.

• Prepares written reports for customers and other internal personnel on building performance metrics and observations, recommendations, trouble log summary etc

What you will bring:

• A High School Diploma or equivalent required, and typically at least 3-5 years of experience in HVAC/Controls. Technical School or formal training is preferred.
• Operating knowledge of Microsoft office software and working proficiency with a computer (i.e. Laptop/Desktop).
• Excellent communication skills and the ability to interact with a wide range of people in different roles.
• Strong organizational skills including the ability to share, organize, and maintain files and documents in a cloud environment based on standard work guidelines
• Knowledgeable on IP / networking, communication and cyber security. Able to assist our service and contracting teams with connectivity, troubleshooting, and participate in customer discussions around IT connectivity, cyber security.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.