Renewal Operations Manager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

Primary Responsibilities

● Rhythm of the business: Own the cadence of renewal manager reviews and CS BU leader forecast alignment, through the weekly leadership meeting with the Renewals leader and Finance, to the final vetted Weekly Deck handoff to Rachel.

● Weekly renewal forecasting: Run the end-to-end weekly forecast, pull and refresh the ATR model via the Google Colab notebook, audit and adjust the Forecast Walk with manual Salesforce corrections, push shifts to the week-over-week dashboard, and maintain the FCST Call Calculator so business unit leaders can set their forward-looking quarter and year call.

● Weekly narrative and rhythm commentary (first 90-day priority): Build the "why" behind forecast movements each week, the Rhythm of Business

commentary and the Weekly Narrative feeding the automated weekly forecast update, partnering with Renewals and Sales leaders on account-level shifts. This step has been running ad hoc since the prior owner's departure; restoring it to a sustained weekly cadence is a top early priority for this role.

● Renewal Save program: Own the Renewal Save List, manage save plays and win-back strategies for at-risk accounts, and produce deal write-ups for leadership review.

● Data integrity and linking: Own the ATR model and Forecast Walk, as the source of truth. Resolve linking gaps, debooks, and amendment errors before they reach leadership reporting.

● Forecast tooling ownership: Build and maintain the Google Colab notebook behind the ATR code and the analytics workflow behind the automated weekly forecast update, evolving both as the forecast process changes rather than treating them as fixed infrastructure.

● Cross-functional interlock: Serve as the connective point between Renewals, CS BU leaders, Sales, and Finance on forecast accuracy and quarterly and yearly target line-of-sight. Flag structural gaps, such as the current lack of a formal Sales/Renewals interlock, rather than working around them silently.

Experience & Qualifications

Must-Haves:

● Three to five years in Renewals Operations, Revenue Operations, or a similar GTM operational role, owning a recurring forecasting motion end to end. ● Deep Salesforce fluency for renewal opportunities, quoting, and linking, you know where the data breaks and how to fix it.

● Working fluency in Google Colab (or comparable notebook-based scripting) and Analytics tools, sufficient to maintain and troubleshoot the workflows the forecast depends on, not just consume their output.

● Comfort in a high-pressure, weekly-cadence environment where the forecast is due whether or not the data is clean.

● Strong Excel and Google Sheets modeling for building and maintaining forecast views.

● Clear written communication, turning account shifts and forecast movement into a leadership-ready narrative on a weekly cadence.

Nice-to-Haves:

● ATR or comparable renewal-tracking model experience.

● Experience operating in an operational matrixed reporting structure. Success Measures (First Year)

1. Weekly Rhythm of Business narrative and Weekly Automated Forecast Update restored to a sustained, on-time weekly cadence.

2. Consistent, on-time weekly forecast delivery.

3. Improved linking accuracy and reduced unlinked ATR.

4. A documented save-plays program with tracked outcomes.

5. A named, working Renewals/Sales interlock, if still open at hire.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.