Veterinary Account Manager | Relationship Management & Territory Growth
Location: Buffalo, Rochester, Syracuse (Territory-Based)
Compensation: Competitive Base Salary + Performance Incentive
Vehicle Allowance: $800/mth
Travel: Approximately 75% throughout your assigned territory
**The ideal candidate will live in the Rochester area**
Grow Relationships. Create Value. Make a Difference.Every relationship you build helps veterinary professionals provide compassionate aftercare to families during one of life's most difficult moments.
At Gateway Services, we're North America's leading provider of pet aftercare services, proudly partnering with more than 17,000 veterinary professionals across the United States and Canada.
Our Veterinary Account Managers build trusted partnerships that help veterinary clinics deliver exceptional experiences while growing their businesses. If you're passionate about relationship management, customer success and helping customers achieve their goals, we'd love to hear from you.
- Manage and grow an established portfolio of veterinary partnerships
- Build meaningful, long-term customer relationships
- Represent one of North America's leading pet aftercare organizations
- Competitive compensation with performance incentives
- Monthly vehicle allowance
- Comprehensive benefits package
- Ongoing coaching, development and career growth
- Meaningful work supporting veterinary professionals and pet families
- Build and strengthen long-term relationships with veterinary hospitals and clinics.
- Identify opportunities to grow existing customer partnerships while developing new business opportunities.
- Become a trusted advisor by understanding each customer's business and recommending solutions that support their success.
- Conduct regular business reviews, customer visits and strategic planning discussions.
- Build and maintain a healthy sales pipeline using CRM technology.
- Achieve or exceed customer retention, revenue growth and activity objectives.
- Develop trusted relationships with your assigned veterinary partners.
- Increase customer engagement and satisfaction across your territory.
- Identify opportunities to expand Gateway's services within existing accounts.
- Consistently achieve customer retention and revenue objectives.
- Become a valued strategic partner to your customers and colleagues.
- 3+ years of successful account management, relationship management or outside B2B sales experience.
- Proven ability to grow existing customer relationships while identifying new business opportunities.
- Experience managing a geographic sales territory.
- Strong consultative selling and relationship-building skills.
- Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics or similar.
- Veterinary, healthcare, medical device, pharmaceutical or related industry experience is an asset.
- Valid driver's licence and willingness to travel approximately 75% throughout your assigned territory.
- Enjoy building long-term customer relationships.
- Naturally earn the trust of customers and colleagues.
- Take ownership of your territory and your results.
- Think strategically and proactively identify opportunities for growth.
- Enjoy solving customer challenges.
- Want to build a long-term career with an industry leader.
We believe exceptional customer relationships deserve exceptional support.
In addition to a competitive compensation package and performance incentives, you'll receive:
- Monthly vehicle allowance
- Business expense reimbursement
- Company laptop and mobile technology
- Medical, Dental and Vision coverage
- 401(k) Retirement Savings Plan with employer matching contributions
- Company-paid Life Insurance and Long-Term Disability
- Employee Assistance Program and Gateway CarePath
- Health Savings Account option for eligible HDHP participants
- Flexible Spending Accounts
- Pet Insurance and voluntary insurance options
- Paid vacation and company holidays
Our Veterinary Account Managers are trusted advisors who manage their territories with a high degree of autonomy. You'll have the opportunity to strengthen customer relationships, solve meaningful challenges and contribute directly to Gateway's continued growth while working alongside an experienced sales and operations team committed to customer success.
Working Environment- Field-based position with approximately 75% travel.
- Occasional overnight travel may be required.
- Frequent travel to veterinary hospitals, customer locations, conferences and networking events.
If you're looking for an opportunity to build lasting relationships, help customers succeed and make a meaningful impact within the veterinary community, we'd love to meet you.
Join Gateway Services and help strengthen the partnerships that support veterinary professionals and the families they serve.
Apply today.
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