Sales Director, North America East Coast - New York

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the Role:

Aircall is seeking a Sales Director to lead our fantastic North America East Coast Sales Team and make an impact in North America. This role includes the direct management of Strategic AEs on one side and Velocity AEs (with an existing Velocity AE Team Manager in place). You will report directly to our Global VP Sales and will be responsible for defining the strategic direction of Aircall for the East Coast of North America. You are a strong people manager, passionate about designing and scaling a successful Sales organization to support our extensive growth and meet the changing needs of our customers. You’re an expert of East Coast Go-To-Market with experience collaborating with Marketing, Partnerships, Outbound etc.

This position is based onsite (hybrid) in New York.

Key Responsibilities:

• Lead and accelerate North America East Coast sales growth by forecasting, planning and executing business strategies aligned with our growth
• Strategic leadership - work closely with our senior leadership team to translate our company vision and strategy in your market
• Work efficiently with other department teams - such as Marketing, Success, Partnerships, Product, Tech - to select, evaluate, and approve opportunities for growth in the North American market
• Drive organizational change & scale of our organization through forecast report on key metricsPeople leadership to build a world-class sales organization for North America East Coast: lead and organize the Sales Teams, optimize the use of resources, time, budget
• Consider Employee Engagement a priority
• Create an environment conducive for the Aircall culture to flourishDeveloping a thorough understanding of the Aircall product, market and industry, as well as competitors

Qualifications:

• Previous experience successfully leading and scaling a B2B SaaS Sales team in the East Coast.
• A previous experience in consultancy or as an analyst is a plus.
• Demonstrable and impressive track record of growing revenue/ARR through strategic B2B SaaS sales in North AmericaSignificant experience in the SMB and Mid Market worlds Expert on the East Coast of North American market and leverage your existing network
• Substantial commercial experience working in diverse, sales leadership roles, driving and implementing sales strategy and revenue growth
• Experience working with Channel and technology partners is a plus
• Proven experience in utilizing an inspirational and hands-on leadership style to drive a high-performing sales culture
• Strong analytical skills and capacity to challenge other departments (marketing, partnership, success) with empowered data
• Results driven, Team player with a work hard play hard mentality, ability to use own initiative, self-prioritize - and a good sense of humor is always appreciated :)

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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