Sales Solutions Engineering Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sales Solutions Engineer Manager provides technical and functional support for sales channel engagements.  This role blends technical expertise with sales skills to deliver innovative payment solutions by leveraging knowledge of payment technologies, regulatory requirements, and integration best practices.  The Sales Solutions Engineer Manager facilitates the technical conduit between the Sales team and clients during both pre-sales and post-sales to effectively deliver products that meet the clients’ needs.  

Essential Functions 

• Builds strong relationships with internal teams, external partners, and merchants. 

• Partners with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market. 

• Leverages a deep understanding of U.S. payment systems, including card networks, real-time payments, and mobile wallets, to design tailored solutions for clients. Understands the interaction between commerce platforms, payment gateways and orchestration layers, tokenization systems, and payment services providers to articulate ideal states. 

• Develops and presents payment solutions that align with client needs and integrate seamlessly with ecommerce platforms and the Paze digital wallet. 

• Conducts technical presentations, workshops, and demonstrations to educate clients on payment workflows, compliance requirements, and system capabilities. 

• Creates comprehensive solution documentation, technical guides, and proposals tailored to client use cases. 

• Defines, monitors and reviews the sales solutions engineering objectives to ensure alignment with business goals and to ensure success of the operation. 

• Works with leadership to develop action plans to support the rapid growth of the Paze organization. 

• Acts as a communications channel between the observable market trends and the Product team.  

• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained. 

Minimum Qualifications 

• Education and experience typically obtained through completion of a bachelor's degree in business, finance, engineering or other related field depending on the assigned area.  

• 8+ years of experience in solutions engineering, sales engineering, or technical consulting within the U.S. payments or fintech industry. 

• Prior experience in sales or customer relationship management. 

• Proficiency with APIs, SDKs, cloud platforms, and ecommerce integrations. Familiarity with platforms such as Shopify, Magento, or Salesforce Commerce Cloud is a plus. 

• Strong understanding of U.S. payments regulations, including PCI-DSS, AML, KYC, and other compliance standards. 

• Exceptional ability to translate complex payment solutions into clear, actionable insights for technical and non-technical stakeholders. 

• Proven ability to diagnose challenges in payment systems and architect scalable solutions. 

• Ability to operate in start-up mode to help scale Paze acceptance. 

• Track record of building relationships, influencing client decision-making, and achieving sales targets. 

• Effective interpersonal, presentation and communication skills.   Must be able to collaborate and communicate effectively in a fast-paced, dynamic, and hyper-growth environment is a must. 

• Travel up to 25%. 

• Drug screen and background check. 

Preferred Qualifications 

• Certifications in payments or fintech (e.g., Certified Payments Professional, PCI Professional). 

• Experience with real-time payments or emerging technologies in the U.S. payments space. 

• Familiarity with fraud prevention and risk management tools in ecommerce. 

For Paze: 

• In-depth knowledge of U.S. payment networks digital wallets (e.g., Apple Pay, Google Pay), and payment gateway technologies. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. 

Physical Requirements 

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employees must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. 

The base pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $117,000-$143,000.
New York, NY/ San Francisco, CA in USD per year is: $125,000 - $156,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.