Account Coordinator
Fluent is a fast-growing company transforming online advertising through a commitment to performance and people-based marketing. Backed by a powerful team of experts, Fluent’s customer acquisition platform uses real-time, self-reported consumer insights to help our clients reach, acquire, and retain their ideal customers. As the company continues to grow, the team is proud to be a premier acquisition partner to hundreds of leading brands; we also have a shiny trophy case with some tokens from Crain’s and Forbes.
We are looking for an Account Coordinator to work directly as the “right hand” to the Account Management team members. This person will assist with the day-to-day contact of existing company accounts, offering client support, and is responsible for supporting the success of Fluent advertiser accounts. In this role, you will learn how to establish relationships with clients, develop an understanding of client needs and account challenges, coordinate campaign launches, track budgets, and monitor campaign activity.
You will be in charge of production, reporting and coordinating with other internal teams, such as Operations, Creative, Sales, Media and Technical Support, to assist Account Managers with all projects. The ideal candidate will work with the teams to ensure delivery, goals and objectives put forth by the client, and senior level management, are met.
Responsibilities
- Learn and thoroughly understand Fluent’s business model and objectives, including our array of product offerings, and being able to effectively apply it through internal and external interactions
- Support day-to-day client interactions and support Account Management in the cross-selling and upselling of existing advertisers
- Daily analysis of key performance metrics to track and monitor campaigns, and ensure goals are being met
- Participate in campaign strategy, targeting and optimization; identify areas for scale and growth within accounts
- Obtain performance metrics from clients to reconcile delivery and billing
- Set up and maintain master advertiser document to include key account updates and communications
- Facilitate in the pre-launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch
- Pull internal reports and assist in client reporting
Requirements
- Comfortable working with data and numbers as well as engaging with clients; ability to channel both skill-sets as required
- Enjoys cultivating positive relationships and possess a natural ability to connect with people
- Communicates effectively through written and verbal methods
- Highly proactive, efficient, and goal-oriented
- Naturally curious and demonstrates an eagerness to learn
- Exceptionally organized and meet deadlines
- Proficient with Excel and PowerPoint
- Able to work independently and within a team environment
- Strong understanding of general marketing/advertising concepts and methods
- 0-2 years of professional experience at a media, tech or digital marketing company, within a client facing role preferred
- BA/BS degree
Benefits
At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition to two fully-stocked kitchens, catered breakfast and lunch, and free workout classes on site, our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too…